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Related Contact Center Solutions Articles
Connecting the Dots: Cisco's BYOD Numbers, Interactive Intelligence's Interaction Mobilizer and Facebook's IPO
Now that I have your attention, let me explain why these three seemingly random events, like the new hit TV show Touch,really are all connected. There is a compelling case for their significant commonality.
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05/21/2012
VHT Showcases Multichannel Callback Solution
Hanging around on hold when trying to contact a company's customer service department can be a nightmare. Hours of time can be spent simply waiting to talk to a human being while having to endure hold music, only to discover the calling system doesn't lead to a situation where they can talk with an agent.
A number of companies, however, offer a callback facility where customers can request that a firm calls them at their convenience.
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05/21/2012
Bridging High Quality Customer Care and Controlling Costs with Cross-Selling in the Call Center
Anyone who understands the way contact centers operate today will know that the average customer support operation is under two pressures: to both increase the quality of customer service provided while at the same time keeping costs low, or possibly even reducing them. Instinctively, they seem like competing goals. How can you improve customer care standards when your technology budget is tight?
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05/21/2012
TMCnet Contact Center Solutions Week in Review
This has been a bit of an unusual week for the contact center solutions community in that there was literally a lot to be proud of based on all of the recognition given, along with some intriguing developments on trends and capabilities.
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05/19/2012
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- NEW CaaS Quick Spin™: Interest in the cloud is growing rapidly, and companies have asked for a way to quickly trial Communications as a Service (CaaS) to help validate and move cloud migration projects forward. We are pleased to announce a new service that does just that. Welcome to Quick Spin. [trial]
- Interactive Intelligence Launches Ditch the Frustration Campaign [podcast]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
Consolidating Infrastructures: IT's New Call to Business [white paper]- The Value of a Combined Solution for Enterprise IP Telephony and Customer Care
[white paper] - Building Customer Centricity through Expertise-Based Interactions [white paper]
- Back to Basics: All-in-One versus Individual Best-of-Breed Solutions [white paper]
- Workforce Management: It's more than just software [white paper]
- A Practical Guide to The Effective Use of Automated Dialing in Collections [practical guide]
- A Practical Guide to Measuring and Managing Shrinkage in the Contact Center [practical guide]
- A Practical Guide to Measuring Customer Satisfaction in the Contact Center [practical guide]
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Press Releases
- Interactive Intelligence to Announce First-Quarter 2012 Financial Results
4/16/2012 - Interactive Intelligence to Host Cloud-based Communications Industry Web Event
4/12/2012 - Interactive Intelligence Opens West Lafayette Training Center for Purdue Computer Students
4/10/2012 - Interactive Intelligence Announces Keynote Speakers for Interactions 2012
4/9/2012
