Contact Center Solutions Featured Article

Comings and Goings: Interactive Intelligence CMO Joe Staples to Depart Company

July 10, 2014

As those of you who are frequent visitors to the Contact Center Solutions Community are aware, it is very rare that I comment on executive movements in our community. However, with the news that community host Interactive Intelligence (News - Alert) Group Inc.'s chief marketing officer (CMO), Joe Staples, will be departing the company July 30, 2014 to assume a senior marketing position in an unrelated industry, this is one of those rare exceptions.

In the past three years I have had the great and good fortune to get to know and appreciate Joe as a professional and as importantly as a person as a result of our working together on numerous occasions. Joe and his talented staff have been incredibly responsive in providing me and the rest of TMC (News - Alert) extraordinary access to the people (particularly Joe himself) and information that are reflective on how and why Interactive Intelligence has been recognized as a leader and innovator in providing customer experience solutions globally.  This is especially true in Joe’s domain where the company’s marketing efforts have included, ingenious campaigns, insightful blogs, compelling demos and whitepapers that I believe have set a high standard in our industry.

 Commenting on Staples (News - Alert) departure, Dr. Donald E. Brown, Interactive Intelligence founder and CEO said, "I want to thank Joe for his nine years of service and the contribution he has made to the growth of our company. He's built a great team that I'm confident will continue to successfully execute on our corporate goals as we look for his replacement."

As the announcement of Joe’s departure notes, his new position will be with a company located in his home state of Utah, affording him more time to spend with family. I know from our conversations how much Joe enjoys being in Utah and at home, and to be honest have always been a bit jealous as a skier of his proximity to great powder. 

All of us at TMCnet wish Joe nothing but the best.  

As a footnote, it should be noted that Interactive Intelligence has begun an immediate search for a chief marketing officer, and potential candidates should contactrecruiting@inin.com.




Edited by Maurice Nagle

Article comments powered by Disqus

Related Contact Center Solutions Articles

Putting the 'I' in IVR with Virtual Assistants

There are countless reasons for calling customer service centers. Too often, the result is a virtual interaction that multiplies the negative experience with the brand and gives IVR a bad name. [ Read More ]
10/22/2014

jobs4america Records 16,080 Net New US Contact Center Jobs Created in Q3

jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America. [ Read More ]
10/21/2014

Dialogic IMG 2020 Now Avaya Compliant

Dialogic Inc., a Network Fuel company, recently announced that its IMG 2020 Integrated Media Gateway is now Avaya compliant. The solution is now compatible with Avaya Aura Experience Portal 7.0, Avaya Aura Communication Manager6.3 and Avaya Aura Session Manager 6.3 as an integrated media gateway. [ Read More ]
10/21/2014

Sitel to Create 300 New Jobs

Sitel, a global customer care provider, recently announced its plans to strengthen the staff at its customer care call center in Hamilton, Alabama. The company will hire 300 professionals to offer inbound customer support for its new client. [ Read More ]
10/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!