Contact Center Solutions Featured Article

August 27, 2008

Xactly Corporation and AIM Technology Team to Enhance Call Center Performance Management

By Niladri Sekhar Nath


Xactly (News - Alert) Corporation, a developer of on-demand sales performance management, and AIM Technology, a provider of analytical performance-management software solutions for contact centers and service organizations, have come together to co-sell and co-market their respective on-demand software solutions to extend call center performance management capabilities.
 
Contact Center Performance Management (CCPM) solutions offer tools that allow organizations to closely monitor the effectiveness of their contact centers.
 
"Pairing these capabilities with Xactly's compensation and incentive management solutions can help contact centers and service organizations boost agent productivity, vastly improve their customer experience, and reduce operating expenses,” said Christopher Cabrera, president and CEO, Xactly Corp. “Our partnership with AIM offers customers a powerful combination of technologies and stands to further improve customer service, lower staff attrition, increase employee job satisfaction and contribute to an organization's sustained growth."
 
Xactly, as a provider of on-demand Sales Incentive Compensation Management (ICM) software, provides solutions that allow variable compensation such as cash commissions and non-cash rewards to be leveraged as a strategic tool for motivating employee behavior and promoting retention.
 
"Many leading global enterprises in the financial services, telecommunications, retail, travel and outsourcing industries currently use AIM Technology's Performance Management and Analytic solutions to measure the
performance and profitability of their contact centers," said Tony Hayward, CEO of AIM Technology. "To help our customers take call center performance to the next level, we partnered with Xactly for its market-leading solution for automating incentive compensation management to provide pay-for-performance incentives to drive business results."
 
Don’t forget to check out TMCnet’s White paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.

Niladri Sekhar Nath is a contributing editor for TMCnet. To read more of Niladri’s articles, please visit his columnist page.

Edited by Tim Gray


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