Contact Center Solutions Featured Article

CallForwarding.com Introduces Virtual Contact Center Software - Smart Queue, Powered by AVOXI

May 22, 2014

Since 2001, Atlanta, Ga.-based AVOXI (formerly known as DOW Networks) has been providing voice over IP (VoIP) services to international businesses with target markets that include contact centers and business process outsourcers (BPOs), hotel and resort properties, international tour operators, large enterprises and multinational corporations. In fact, UPS, Deloitte, Hilton and Pfizer are a few of it well known customers.


Services include toll free services, call recording, call termination, Cloud PBXs, call center solutions, toll free numbers worldwide, local numbers worldwide, SIP trunks, DID/DDI numbers, VPN solutions, business telephone systems, VoIP phone systems, and conference calling.

The news from its affiliate, international toll free services company CallForwarding.com, is that powered by AVOXI’s new Smart Queue offer customers will now have more features and options for implementing cloud-based contact center capabilities.

The three available hosted virtual contact center options are:

  • Start and Grow: aimed at small businesses and startups, offering essential functions, such as Live Monitoring, Call Recording, and Skills Based Routing. It is priced at $20 per month per seat billed annually or $25 month-to-month.
  • Take Flight: designed to serve mid-size companies, providing advanced features like Third Party CRM Integration and Extended Call Recording. It is priced at $30 per month per seat billed annually or $35 month-to-month.
  • Without Limits: which as the name describes has the bells and whistles associated with sophisticated contact centers and is highly customizable. It is priced at $50 per month per seat billed annually or $55 month-to-month.

As expected there are various levels of support for each of the above. The attraction is leveraging all of the advantages of the cloud. As the company points out, the offers are structured not just to be affordable based on level of need, but also easy to upgrade as companies requirements change. "We understand that businesses grow, and we want to help you grow," said Atlanta Account Manager Pablo Gonzalez. "This new service makes it easy to grow into robust support options."

As the international toll free call back service has matured, the question as to what comes next. In the case of CallForwading.com what comes next is the expansion of its offers, as powered by AVOXI, to include hitting the price points and feature comfort zones of companies of any size with cloud-based virtual contact center options that are pay-as-you-go, pay-as-you-grow. 




Edited by Alisen Downey



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