Contact Center Solutions Featured Article

Wendia Premiers Wendia 311 and Citizen Service Request Solution

May 07, 2014

As governments in various countries of the world look to decentralize administrative powers and look to engage their citizens more actively in the governance, they are looking for technical means to advance this cause. Advanced communication technologies make citizen governance easier than ever before.


Wendia is one such company that is advancing the cause of citizen governance with its state of the art 311 and Citizen Service Request (CSR) solutions. Various municipalities in the U.S. and Canada have successfully adapted these solutions to enable smoother functioning of citizen governance.

Wendia's solutions make use of the same technology POB (Point Of Business) solutions, which is employed primarily by the IT industry. The company offers on-premise, cloud-based or hybrid-platform alternatives in its 311 solutions—this is proving to be highly advantageous for government bodies.

One of the major aspects any government body looks for while implementing a new system is cost. According to Wendia, its 311 and CSR (available for purchase or via subscription), are less expensive to own and easy to maintain. It provides features such as the ability to answer questions or assist with citizen requests, and automate common processes, provide universal insight into government services and resources, and increase citizen satisfaction as well.

"Every local government wants to be more efficient, reduce costs, and improve their services to the public.  Some cities and counties love the concept of a 311 service; others have an 800 number that leads to a centralized and consolidated government customer service center," noted Hal Tueller, CEO of Wendia North America. "We are finding that city managers and local government leaders are very excited about the flexibility of our solution to fit their individual circumstances and needs."

The company is updating a lot of other software as well. Recently, the company updated POB (Point of Business) G6, the culmination of 20 years of experience and six generations of development in best-in-class IT Service Management and ITIL support


Edited by Maurice Nagle



Home