Frontier Communications has opened a new customer service center to support the customers of its Frontier Secure business unit. The new facility, located in the Eastbay Technology Park, Building D, in Provo, Utah., will be managed by 200 professionals. The company has already hired 50 employees.
“Frontier is an innovative employer that wants to enhance your career, your financial security and your family life. We create unique, inspiring work environments so employees can bring Peace of Mind to every residential and business customer’s digital life,” said Juanita Meske, Director of Customer Contacts for the Center.
Frontier currently serves commercial businesses in 27 states, ranging from small/home offices to Fortune 500 companies. The centrepiece of the Frontier Secure business unit which the new customer service center is supporting is the company’s next-generation data network which offers:
Frontier's approximately 13,650 employees are based entirely in the United States. The company’s workforce is 100 percent U.S.-based and military veterans, reservists and their family members comprise 11 percent of the workforce.
Recently, Frontier launched Frontier Business Edge, a new brand marketing platform encompassing a full portfolio of commercial products and services for businesses of every size. Frontier Business Edge account representatives specialize in advising commercial customers on everything from advanced data to voice and video networking solutions to cloud technology and network security, all backed by live, 24/7 technical support and a 100 percent U.S.-based workforce, 11 percent of whom are military veterans, reservists and family members.