Contact Center Solutions Featured Article

IntelliResponse Wins Silver Stevie Award

March 13, 2014

IntelliResponse, a provider of virtual agent technology solutions for the enterprise, recently announced that it has been recognized with a Silver Stevie® Award in the Sales & Customer Service category.

IntelliResponse provides digital self-service technology solutions for the enterprise. The company’s patented Virtual Agent solutions transform corporate websites, mobile applications, social media channels, and agent desktops into self-service platforms. Using IntelliResponse, consumers can ask questions using natural language and get instant, accurate answers as well as targeted offers that lead them down the purchase path and improve conversion. Moreover, the key voice of the customer insights are captured in natural language, allowing companies to build highly detailed customer profiles over time.


“It’s an honor to win a Silver Stevie Award in the Sales & Customer Service category, and I’d like to thank the entire judging committee who has dedicated their time, energy, and professional expertise throughout this entire process,” said David Lloyd, CEO of IntelliResponse. “As customer service expectations continue to grow and digital channels expand, virtual agent solutions continue to be the “go-to” technology that enables organizations to stay ahead of the game. With a solid digital self-service foundation in place, every one of our 160 enterprise clients can continually optimize their relationship with their customers and gain a competitive advantage in the process.”

In related news, IntelliResponse recently announced it has launched "IntelliResponse Virtual Agent (VA) for Salesforce" on Salesforce1 AppExchange, empowering businesses to connect with customers, partners, and employees in entirely new ways. The new app and integration brings an enterprise-grade virtual agent technology solution to the Salesforce Service Cloud to help both consumers and contact center agents find a single right answer to their questions across digital and agent channels. IntelliResponse VA for Salesforce will enable contact center agents to provide better, more consistent customer service from one central location within the Salesforce Service Cloud.




Edited by Cassandra Tucker



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