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B2X Care Becomes Exclusive Customer Care Partner of Bullitt Group

December 12, 2013

B2X Care Solutions, a provider of customer care for electronic devices, recently announced that the company is now the exclusive customer care partner for all brands from Bullitt Group, a company that designs, manufactures, markets and sells smart mobile phones and consumer electronics in partnership with global brands.


Leveraging its SMARTLOGISTICS, SMARTREPAIR, and SMARTPARTS solutions, B2X will provide support for all customer care activities for Bullitt Group, including repairs and logistics. B2X claims that these backend and frontend customer care solutions will ensure excellent customer experience for Bullitt. The backend solutions from B2X optimize the logistics, parts and repair of broken electronic devices for manufacturers, insurance providers, mobile network operators and retailers.

B2X SMARTLOGISTICS will interface with existing supply chain networks to help Bullitt manage returns more efficiently. Also, B2X SMARTREPAIR will ensure a consistent and reliable process to manage device repairs. B2X SMARTPARTS will optimize spare parts availability and inventory levels.

"It's really important for us that our customers' service experiences are seamless," said Dave Floyd, Co-CEO of Bullitt Group. "With the technology, global service partner network and experienced team, B2X is the perfect service partner for Bullitt."

"This partnership will allow Bullitt to expand quickly into new markets with less fixed costs while simultaneously building a flexible and scalable customer care solution that is available in multiple countries around the world," said Raul Sfat, vice president of global sales, B2X. "Bullitt is a fast growing player in the smart mobile and consumer electronics market, and we look forward to helping them maintain a top notch customer service experience globally for their entire product portfolio."

All the services from B2X are delivered through SMARTSERVICE Platform, a global end-to-end customer care solution for manufacturers, insurance providers, mobile network operators and retailers globally. The platform, which was launched recently, closes the customer experience loop through the addition of new frontend in-store, phone and automated services to its established backend solutions. 




Edited by Cassandra Tucker



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