OAISYS, a provider of business call recording and contact center management solutions, recently showcased the latest enhancements to its Talkument and Tracer software solutions, including its speech search functionality. OAISYS’ Talkument and Tracer call recording solutions help companies improve customer service, reduce costs, increase revenue and drive overall profitability.
Talkument voice documentation software provides businesses complete control over risk management, compliance, dispute resolution and other critical business concerns.
Talkument users enjoy the familiarity of an Outlook-style interface to store and organize call recordings of their important business telephone conversations. Talkument software is unlike any other call recording solution on the market, which only offer limited call logging functionality, due to the patented OAISYS Portable Voice Document (PVD) technology at its core.
With the Tracer contact center recording and quality assurance solution, call recordings become a vital part of developing highly effective compliance, process and risk management programs. Tracer call monitoring functionality ensures phone-based interactions are readily available for dispute resolution and transaction verification.
OAISYS AllWays, which embodies the complete array of deployment and access options available for its solutions, will also be highlighted.
“Worldwide, businesses of all sizes — from four-seat offices to far larger organizations — have realized the benefits of OAISYS’ voice compliance and quality management solutions, and we have developed an ever-growing global network of channel partners,” said Brian Spencer, president, OAISYS, in a statement.
Spencer said that the company continues to make significant purpose-driven and useful advancements to its call recording solutions to support the evolving business requirements of the customers and look forward to sharing these latest developments with the U.K. marketplace.
Officials with OAISYS said that the company’s speech search functionality, which leverages Avaya Speech Analytics technology, enables users to query recordings for spoken phrases and return those containing one or more matches. This feature, available for both the Talkument and Tracer solutions, further enhances OAISYS support for specific compliance and eDiscovery requirements, enabling more efficient identification and retrieval of desired recordings.
Also on display is an advanced showing of OAISYS’ next-generation client, targeted for introduction in January of next year. The Talkument Navigator interface advances the use of Web-based technologies to support 100 percent browser-based application access, cross-platform compatibility, state-of-the-art search functionality and a modern look and feel optimized for usability.
“OAISYS is committed to delivering innovative, business-relevant technology advances in compliance and quality assurance management for global deployment,” said Kevin Burns, managing director, OAISYS Limited. “We are also committed to supporting our U.K. channel partners through OAISYS Limited to ensure the best possible service and support to their global customers.”