Outsourced multichannel customer experience management provider Teleperformance recently was honored with the Netherlands National Contact Center Association (NCCA) Best Partner Award for helping Google enhance its services.
Teleperformance, which provides customer care, technical support, customer acquisition and debt collection programs to companies around the world, assists Google's small and medium business customers by offering them AdWords advice in an effort to optimize their campaigns.
The award highlights its effort and ability to successfully collaborate with another company.
“We are extremely proud of our partnership with Google and for the great work our personal advisors do on behalf of Google’s business customers," Norbert van Liemt, CEO Benelux and Regional Director Eastern Europe of Teleperformance, said in a statement. "We also thank the independent NCCA selection panel for recognizing the exceptional team Google and Teleperformance have built to provide the very best support possible for Google’s customers.”
Paulo César Salles Vasques, who recently left the position of the worldwide chief marketing officer at Teleperformance Group to become the company's CEO, said the Best Partner Award "is most gratifying" of its accolades and past awards due to the fact "it recognizes the outstanding excellence that can be achieved when two world-class organizations come together and form a true partnership."
Earlier this year, Teleperformance was recognized as a leader in customer management contact centers by independent industry analyst firm Gartner in its 2012 Magic Quadrant report. Teleperformance was chosen based on a variety of criteria, including its ability to demonstrate and execute a market-defining vision through CM contact center BPO services, possessing a superior market share and having a commitment to client needs.
Moreover, the company's operation in Greece city of Athens was recently named a Best Workplace location for 2013 by the Great Place to Work Institute. The Athens contact center hub called Teleperformance Hellas consists of a multicultural staff that represents more than 90 nationalities and is said to set the bar for performance and quality in the industry.