A lure to go to a trip to Hawaii can make people do some crazy things. This includes contact center agents, who are coming up with hilarious and wild stories for the Interactive Intelligence’s (News - Alert) “Outrageous Interactions” contest. If you are a contact center agent and would like to win a trip to Hawaii, log on to www.outrageousinteractions.com and submit an entry, or learn more about the contest.

 

The contest is open to contact center agents and managers worldwide. Stories must be written in English, limited to 500 words or less, and can be based on customer interactions by phone (including recorded calls), e-mail, letter, or Web chat.

 

The Interactive Intelligence contest was designed as a fun outlet for contact center agents who deal with a variety of people every day. Paulette Wright of South Carolina, who was a supervisor for Working Solutions assigned to the Dish Network/Echostar project, says she love this contest. She explained her story is a great example of how unpredictable her job is. She is happy to see Interactive Intelligence doing something to reward and honor contact center staff that are dedicated to their work and have a unique ability to help people.

 

Interactive Intelligence is a provider of “all-in-one” IP communications software that improves the customer service. All submissions will be reviewed by a panel of expert judges from September 1. The judges’ panel will include Ginger Conlon, editor-in-chief of 1to1 Media; Blair Pleasant, president and principal analyst of COMMfusion LLC; Art Rosenberg (News - Alert), principal analyst and syndicated columnist of The Unified-View; Rich Tehrani, president and publisher of TMC; Dr. Donald E. Brown, founder and CEO of Interactive Intelligence and others.

 

Instructions for how to review the finalists and vote for a favorite will be available on or around September 8 via the contest’s Web site, www.outrageousinteractions.com.

 

“As a company that’s been part of this industry since the mid-nineties, we know the pressures of being an agent on the front lines of a contact center,” said Joseph Staples, senior vice president of worldwide marketing for Interactive Intelligence. “We thought it was very appropriate for us to honor this hard-working group of people, as well as inject a little humor into what can be a very stressful job.”