Brazil, Russia, India and China (the BRIC nations) and more recently South Africa, are experiencing rapid growth rates and many companies are exploiting this to their advantage. Teleperformance, provider of outsourced CRM and contact center services, shows its commitment to the BRICs markets with continued investments, outlining its strong positioning in rapidly developing markets.
“We have great people and great facilities in all these countries. From a competitive standpoint, we a re the only major player with a full BRICS footprint; this presence is critical for the world’s largest companies we serve,” noted Paulo Cesar Salles Vasques, chief marketing officer and member of the Teleperformance executive committee.
Over 25,000 Teleperformance people are apparently present across the BRICS and hence the company is well positioned to take advantage of both domestic and affiliated non -domestic market growth curves. Teleperformance has operated in some of these countries for over 14 years and its footprint boasts state-of-the-art operations in all BRICS countries.
Teleperformance reportedly keeps improving on its own performances and break its own industry records year after year around the world with its customer and technical support programs.
That’s why even the recent economic crisis that slowed down the BRIC’s growth a bit doesn’t seem to have deterred Teleperformance. On the contrary, it is keeping itself tuned to the next anticipated wave of industry contact center outsourcing growth opportunities.
“While the huge growth of some of these markets has understandably slowed a bit, we continue to see a nice, steady climb in the BRICS that represents a large and sustained annuity for our business,” added Vasques.
The Teleperformance group operates about more than 100,000 computerized workstations, with 138,000 employees across more than 270 contact centers in 46 countries serving 78 markets. It manages programs in more than 66 languages and dialects on behalf of major international companies operating in a wide variety of industries.
All this goes to add to the value and image of the company in the contact center outsourcing space, and also highlights the capacity of the company to serve half of the global population for the biggest brands in the world for the BRICS alone.