Contact Center Solutions Featured Article

Forex-Metal Expands Customer Support in Japanese

February 26, 2013

An online Forex and CFD broker, Forex-Metal has expanded its customer support team with the addition of Japanese-speaking customer support representatives. This new customer support team will offer its services to the Japanese-speaking people via traditional media, including telephone and e-mails, new online tools like Skype, and via social media channels like Facebook (News - Alert).

Mark Kaye, Head of Sales and Marketing, Forex-Metal, said, “We have a multilingual support team covering many languages: English, Chinese, Spanish, Portuguese, Arabic, Russian, Urdu, Hindi, and now Japanese. This allows us to provide exceptional customer service to all clients in their language of preference.”

The new customer support team, catering to Japanese speakers, will be available on four weekdays, Monday through Thursday at 1 p.m. to 5 p.m. JST.

The new Japanese-speaking customer representatives can be contacted at +81-363880347 via telephone. They can be also be contacted via e-mail at japanese_support@forex-metal.com, or by Skype (News - Alert) at Japanese.support.

Forex-Metal has created a Facebook Page to promote their new service as well, allowing customers to connect with customer support representatives. The page provides an online presence for effective promotion and helps to build closer relationships with customers.

Forex-Metal offers online Forex and CFD trading for beginners and advanced traders. Formed in 2007 by a group of professional dealers, with many years of experience trading for financial institutions and banks, Forex-Metal is recognized as one of the leading Forex and CFD brokers.

The company is famous for its competitive forex trading conditions and outstanding customer service.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

BenchmarkPortal Awards Center of Excellence Certification to Brother International

The Brother International customer contact center has recently earned Center of Excellence certification from BenchmarkPortal, a contact center research and consulting organization. [ Read More ]
07/23/2014

Aragon Research Names Altocloud a Hot Vendor

Altocloud, a software company, recently announced that Aragon Research, a technology-focused research and advisory firm, has named the company a Hot Vendor in Sales Enablement, in its new report: Hot Vendors in Sales Enablement, 2014. [ Read More ]
07/23/2014

Presence Technology Partners with Interactive Connect

Presence Technology, a provider of Multi-Channel Contact Center solutions that enable Contact Centers to optimize resources and improve communication process efficiencies, and Interactive Connect, LLC, a voice and data managed services and solutions provider, have announced new partnership. [ Read More ]
07/22/2014

Fonolo: Say Goodbye to Nerve-Wracking Hold Times

Anyone who has had to wait on hold knows how frustrating it can be; you either have to put up with listening to snippets of songs or music (that you'd rather not hear) or endure long periods of silence not knowing what's happening at the other end. Tech Cu, a credit union in the Silicon Valley, decided to give its call center customers a better experience by replacing nerve-wracking hold times with a call-back solution. [ Read More ]
07/22/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!