Contact Center Solutions Featured Article

Interactive Intelligence Appoints Mervyn Gomez as Communications-as-a-Service Sales Executive

February 21, 2013

Industry veteran Mervyn Gomez recently joined Interactive Intelligence (News - Alert) as a Communications-as-a-Service sales executive.

Interactive Intelligence is a provider of unified business communications solutions for contact center automation, enterprise IP telephony and business process automation.

Prior to joining Interactive Intelligence, Mervyn worked for Sony Mobile Communications. There, he held several roles over a four-year period, including pre-sales consultant, technical account manager and product manager. He also served at LG Electronics as a technical sales engineer.

In addition to this, he worked as a network designer at Telstra (News - Alert) and sales consultant at Dell.

"Mervyn’s appointment signifies the rapid growth the local business has encountered over the last couple of years and solidifies our increased commitment towards our ever-expanding customer base in this area. We are very excited to have him on board,” Interactive Intelligence's managing director for Australia, New Zealand and the Pacific, Brendan Maree, said in a statement.

Academically, Mervyn holds a Masters of Telecommunications Engineering and a Bachelor of Engineering, majoring in Telecommunications and IT from the University of New South Wales. In his undergraduate degree, Gomez graduated with First Class Honors.

Founded in 1994, Interactive Intelligence has approximately 3,000 customers worldwide. The company is among Software Magazine's top 500 global software and services suppliers, and is ranked among Network World's (News - Alert) top 200 North American networking vendors.

In related news, TMC recently announced that Interactive Intelligence has joined the exciting lineup of Platinum Sponsors of ITEXPO Miami 2013. ITEXPO Platinum Sponsors include AudioCodes (News - Alert), NETXUSA, Interactive Intelligence and Sansay.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Belk Renews Partnership with eBay Enterprise Leveraging Omnichannel to Manage Customer Service

As those of us in the contact center solutions business are almost painfully aware, the term de jure in our community is for better or for worse OMNICHANNEL. It rapidly displaced "Multi-Channel" to describe being able to interact with customers according to their preferences, i.e., phone call, chat, text and now video. In fact, isn't it amazing how the adoption of jargon in our industry is so much faster than the adoption of the solutions they describe? To be honest, I have always had an affinit… [ Read More ]
12/22/2014

Philippine Airlines (PAL) Expands Contact Center Capabilities for US and Canada

This may be a short item but it is indicative of a trend. It has recently been announced that passengers and customers of Philippine Airlines (PAL) in the United States and Canada will soon be able to transact practically all their travel needs by phone by calling PAL's U.S. contact center - 1-800-IFLYPAL (4359725). [ Read More ]
12/22/2014

Istanbul's Taxi Service Set to Get Integration Overhaul

The idea of getting a cab, from one place to another, is one that involves a variety of different facets. Some think about the use of a smartphone app to call in a ride, while others simply hearken back to the days of hiding under a newspaper in the rain while frantically waving an arm and shrieking "Taxi!" at the top of one's lungs. Modernization efforts have been at play in a variety of places, but Istanbul is perhaps one of the most recent such efforts, as the Istanbul Metropolitan Municipali… [ Read More ]
12/22/2014

TNT UK Turns to NewVoiceMedia's ContactWorld to Spur Customer Experience

Cloud contact center systems is a technology that's been gaining ground for some time now thanks to its ability to offer special tools to contact centers, and allow for fairly easy expansions as needed. [ Read More ]
12/22/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!