Contact Center Solutions Featured Article

Philippines Call Center Workers Sue Former Employer for Labor Violations

February 19, 2013

More than 100 former call center employees in the Philippines have filed suit against their former employers, citing unfair labor practices and unpaid benefits. The employees, who have retained the services of a lawyer, are bringing their case before the Philippines’ National Labor Relations Commission (NLRC) Regional Arbitration Board 7.

The call center workers are suing their former employers, Americans Alexander and Wesley Minella, and Mark Kerveillant, a French national. The three were the owners of now-defunct Cordia Philippines Inc., a company that offered telecommunications services to U.S. and international clients but filed for bankruptcy in Florida in 2011. Since the bankruptcy, Minellas and Kerveillant have reportedly established a new company, Geils Communication, a Hellertown, Pennsylvania-based provider of traditional and voice over Internet Protocol (VOIP) services. Geils has offices in Ibabao-Estancia in Mandaue City, Philippines, the Sun Star Cebu is reporting this week.

The plaintiff’s attorney, Israel Joseph Alingasa, told the newspaper that three former employers should be made to pay government-mandated benefits of Cordia personnel even if they have already established another company.

Another mystery, according to the newspaper, is how Minellas and Kerveillant were able to establish another company in the Philippines. Alien Control Officer Casimiro Madarang III of the Philippines Bureau of Immigration (BI) 7 told the Sun Star Cebu the agency has no record of Kerveillant and Wesley Minella. But BI records show that Alexander Minella first arrived in Cebu in 2006 and visited often until his last international departure in May of 2011, around the same time Cordia filed for bankruptcy.

Alingasa said the government should investigate how the owners of Cordia were able to establish another call center company after declaring bankruptcy. The newspaper was unable to reach the Minllas or Kerveillant for comment.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Dialogic IMG 2020 Now Avaya Compliant

Dialogic Inc., a Network Fuel company, recently announced that its IMG 2020 Integrated Media Gateway is now Avaya compliant. The solution is now compatible with Avaya Aura Experience Portal 7.0, Avaya Aura Communication Manager6.3 and Avaya Aura Session Manager 6.3 as an integrated media gateway. [ Read More ]
10/21/2014

Sitel to Create 300 New Jobs

Sitel, a global customer care provider, recently announced its plans to strengthen the staff at its customer care call center in Hamilton, Alabama. The company will hire 300 professionals to offer inbound customer support for its new client. [ Read More ]
10/21/2014

Cost Savings or Customer Experience? It Doesn't Have to be a Choice

It's a simple fact - customers expect quality. They expect things to work. They expect not to have problems. That said, most accept they may encounter issues from time to time but, when they do, they expect quick and easy resolution. In other words, they expect your customer service to work. "Work," though, may mean very different things in terms of having appropriate resolution mechanisms in place, depending largely on the personal preferences of the customer. [ Read More ]
10/20/2014

Sitel Looking to Add 200 Jobs to Florida Call Center

As one report after another shows that call centers are returning to the United States in droves, communities all over the country are reaping the benefits. One such community is Lake City, Florida; where Sitel has just announced its plans to add as many as 200 positions to its call center. Sitel is one company that has made a rather productive go of it when it comes to the call center business. The firm has been so successful as a matter of fact that it actually has received business from other… [ Read More ]
10/20/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!