Contact Center Solutions Featured Article

Philippines Call Center Workers Sue Former Employer for Labor Violations

February 19, 2013

More than 100 former call center employees in the Philippines have filed suit against their former employers, citing unfair labor practices and unpaid benefits. The employees, who have retained the services of a lawyer, are bringing their case before the Philippines’ National Labor Relations Commission (NLRC) Regional Arbitration Board 7.

The call center workers are suing their former employers, Americans Alexander and Wesley Minella, and Mark Kerveillant, a French national. The three were the owners of now-defunct Cordia Philippines Inc., a company that offered telecommunications services to U.S. and international clients but filed for bankruptcy in Florida in 2011. Since the bankruptcy, Minellas and Kerveillant have reportedly established a new company, Geils Communication, a Hellertown, Pennsylvania-based provider of traditional and voice over Internet Protocol (VOIP) services. Geils has offices in Ibabao-Estancia in Mandaue City, Philippines, the Sun Star Cebu is reporting this week.

The plaintiff’s attorney, Israel Joseph Alingasa, told the newspaper that three former employers should be made to pay government-mandated benefits of Cordia personnel even if they have already established another company.

Another mystery, according to the newspaper, is how Minellas and Kerveillant were able to establish another company in the Philippines. Alien Control Officer Casimiro Madarang III of the Philippines Bureau of Immigration (BI) 7 told the Sun Star Cebu the agency has no record of Kerveillant and Wesley Minella. But BI records show that Alexander Minella first arrived in Cebu in 2006 and visited often until his last international departure in May of 2011, around the same time Cordia filed for bankruptcy.

Alingasa said the government should investigate how the owners of Cordia were able to establish another call center company after declaring bankruptcy. The newspaper was unable to reach the Minllas or Kerveillant for comment.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Hiring Spree in the US

There are two interesting trends that continue to make their appearance in Contact Center Solutions Community news on almost a weekly basis, and this week they are prominent. They happen to also be closely related. The first is that that with customer experience improvement being such a large priority for companies around the world, the investment in contact centers is clearly increasing. The second is that whether it is contact centers for individual companies and government agencies of relying… [ Read More ]
09/20/2014

Tellwise Smart Messages Integrated with Salesforce.com CRM

Tellwise Smart Messages has been integrated with Salesforce.com CRM software. This integration offers automated buyer communications, which enables continuous tracking, analysis, reporting and increased sales forecast accuracy. [ Read More ]
09/18/2014

Creating Customers for Life

Finally, a paramount piece to the puzzle is advocacy. By identifying who one's most active users are, and seeing who is gaining the high value from your offerings, it creates the opportunity for walking, talking advertisements. Communities of users can be developed to create best practices, and by fostering these relationships the door is left wide open for a very profitable long-term partnership. Referrals earn these advocates entrance in a loyalty program. To measure levels of advocacy, the me… [ Read More ]
09/18/2014

Xerox Bringing 1,000+ Call Center, Other Jobs to Kentucky

When it comes to the call center world, the growing trend for the market is for companies to return to the United States. Xerox is just one of the companies moving its call center operations back to the U.S. [ Read More ]
09/18/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!