Contact Center Solutions Featured Article

RecordFee.com Ups the Ante on Customer Service with New Program

February 11, 2013

Good customer service is a sound investment for any company; satisfied customers help create brand value, and in the current economic scenario, customers need to go away happy and come back for more.

RecordFee, which offers a customer service solution for public records reports, is making a huge effort to keep customers happy and satisfied by introducing its new Gold Star customer service program, which helps ensure that the company’s service reps work to their full potential.

RecordFee’s company spokesman, Josh Fraser (News - Alert), said that unlike other companies, who believe in strict measures for non performance, RecordFee could motivate customer service reps by giving proper rewards.

Customer feedback would be used to structure the program.

 “What we are going to do is track the amount of positive and negative feedback each and every customer service professional receives,” Fraser said.

After tracking the feedback for a month, the employee that had the most positive reviews and the fewest negative reviews would be declared the Gold Star employee of the month, and that employee would be rewarded with a bonus equal to a month’s pay.

The same yardstick would be used to determine the Gold Star Employee of the year.

It’s a well-known fact that any company program is as strong as its weakest employee. Hence, keeping them motivated and ensuring that they always peak to their abilities is crucial.

By rewarding good work, the company believes staff will go to great lengths to ensure that customers are satisfied when they contact RecordFee.com for customer support.

RecordFee.com is regarded as a trusted source and processes thousands of online searches, and is reportedly earning a reputation as a leader in the public records and customer service industries.

Responding to reports that the newly sworn-in Congress plans to tackle Internet privacy legislation this term, RecordFee.com is encouraging representatives to maintain the transparency standards of the Freedom of Information Act.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Getting Ready for the Holiday Rush-The Role of Customer Experience Transformation

It should be no surprise to anyone that the holiday season is fast-approaching, which means "all hands on deck" in the contact centers of retailers. And, as we move into what can best be characterized as the "Omni-channel Era" when it comes to providing a compelling customer experience, retailers are busy transforming virtually every aspect of how to provide such experiences. [ Read More ]
10/31/2014

When it comes to Contact Center Agents 'Mind the Gap'

As content curator and contributor to the Contact Center Solutions Community, part of my function is to review information and insights from around the Web and illuminate them to our readers. In this regard, I would like to recommend an insightful posting from IT-Online titled, "How to differentiate customer experience." [ Read More ]
10/30/2014

Survey: Deloitte Optimistic for Increased US Holiday Spending

Professional services firm Deloitte, which completes financial advisory surveys, has released the annual holiday shopping survey for nearly three decades. This year's survey, the 29th annual, shows that U.S. shoppers are optimistic entering the season for giving, which also happens to be the season for shopping. [ Read More ]
10/30/2014

Dialing for Votes

Depending on how you feel about such things, next-generation predictive dialers have become an integral, dare I say "must have" capability for political campaigns. Indeed, with the U.S. elections only days away, anyone living here not only is more than aware from watching TV that the "get out the vote" efforts are already in full swing as the airwaves are saturated with ads, but this has become that time of year when caller ID and answering systems are a godsend. [ Read More ]
10/30/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!