Contact Center Solutions Featured Article

MyReportPlan.com Evolving Newer Ways for Greater Customer Connect

February 04, 2013

MyReportPlan.com is right on the heels of launching a new website to enhance customer service initiatives: a blog.

Just as the MyReportPlan.com website offers direct access to the customer service manager, to which users can e-mail and receive answers quickly, the website now sports a blog that is directed at helping people understand what their customer service initiatives and their rights are.

Essentially MyReportPlan gives Web searches a simple way to find public records, receive customer support and give their clients a personal touch when it comes to customer service. The blog is another effort to magnify this customization.

 “We want to be an interactive customer service solution that reaches out, and informs and helps our customers any way and every way we possibly can,” said company spokesman Josh Fraser (News - Alert).

With regular updates to the blog, Fraser hopes to be able to address customer problems more efficiently. Initially the focus will be on customer service solutions, and then it will shift to offering people practical tips on how they can optimize the use of public records to protect themselves and their families.

“We don't want to be simply a phone bank that people call when they have problems,” added Fraser, who is constantly looking for newer and more interactive solutions to solve customer problems.

The company also aims to go ahead with these customer initiatives and plans to launch a social media presence on social sites, thereby attracting a larger selection of people. In addition Fraser also believed that the launching of social networking sites is another new way to connect with potential customers, increase customer satisfaction and help company growth.

All these efforts and initiatives form a big part of the company's primary mission of helping customers get a better deal and its ongoing process is testimony to this fact.

MyReportPlan.com is integrating a new customer service software system to monitor the customer service experience when dealing with their clients and potential clients. The software is expected to monitor various factors during the phone call process, including the level of voice stress exhibited by both the caller and the customer service representative.




Edited by Ashley Caputo

Article comments powered by Disqus

Related Contact Center Solutions Articles

Case Study: A Web-based Forecasting Solution for Sizeable Contact Centers

Technological advances over the past decade have led to an explosion of data. Companies across all industries are working hard to learn how to harness this data to improve their business operations and run more efficiently. This is the same story for the contact center solutions community - using data effectively can help with workload management and staffing optimization. The case study below demonstrates how two companies, Fourworkx and Shinetech Software, worked together to move workforce man… [ Read More ]
10/24/2014

Westpac Relies on Teradata Insights to Enhance Customer Experience

Australian bank Westpac selects Teradata solutions to get better insights for improving customer experience. [ Read More ]
10/24/2014

No Missing Links with Interactive Intelligence Lync Integration

There can be little denying that the Holy Grail for enhancing customer experiences is to absolutely ensure that the right people have the right tools at the right time to efficiently and effectively respond to customers in real-time. This is the reason so much attention and investment by vendors and their customers alike is being placed on omni-channel capabilities. [ Read More ]
10/24/2014

FCC Issues Report on April 911 Outage

911 service are one of those things that people expect to be there when they need it. An outage in April of this year knocked out 911 service to 11 million people, and the Federal Communications Commission has released a damning report, according to Threatpost. [ Read More ]
10/23/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!