Contact Center Solutions Featured Article

Mobile UC in Demand

January 31, 2013

Are you tired of the passive and slow communications options, like e-mail and voicemail? It’s as though e-mail has become the new snail mail, because as fast as the message reaches the other party, there’s no guarantee they’ll ever reach it as fast as you need. If that’s how you feel, then you’re not alone, as a global survey from BroadSoft (News - Alert) has discovered that users are seeking mobile unified communications to keep up with their communication needs.

The survey was responded to by more than 700 users in both the United States and Europe, and found that there are similar communications woes on both sides of the pond. Most employees cited waiting for information as their biggest frustration, although nearly as many felt that finding and contacting someone is equally frustrating.

There are some UC solutions that can help solve those problems. For example, many solutions use Presence, so locating a colleague is often easier, although if they’re away from their phone and devices, that won’t help with contacting them.

Similarly, over half of those surveyed felt that e-mail is an ineffective communications tool. It’s almost fascinating, how we can type out long messages and send them to someone halfway across the world instantly over the Internet, and yet it’s still too slow. Unless one is always checking their e-mail, there’s that annoying waiting period of “Did they get my message? I should have heard back from them by now.”

Fortunately, most of the respondents are interested in adopting UC solutions, which can help alleviate the issues they’re facing. Mobile integration, Web collaboration, and instant messaging and presence make UC a desirable option for the employees who feel they’re wasting too much time waiting.

Mobile integration itself was ranked as the most beneficial feature of unified communications, thanks to how it can extend desk phone features to mobile devices, access UC services across all devices with one application, and other similar benefits.

It’s possible that however fast we get, it’ll never be quite fast enough. The business world is always moving faster and faster, and employees need the best technology available to keep up with demand. But as long as there’s a way to communicate more quickly, to collaborate better, then the technology will always advance to meet the worker’s needs. The options are available, they just need to be used.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, happening now in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review

As the wealth of news and insights in the Contact Center Solutions Community attests this week what is typically called "The Dog Days of Summer," in the Northern Hemisphere is a mischaracterization. There was plenty to report on to say the least. [ Read More ]
08/23/2014

Interactive Intelligence Foundation to Raise Funds for At-risk Youth

Interactive Intelligence Foundation fund raiser for at-risk youth to feature IndyCar driver Ed Carpenter. [ Read More ]
08/22/2014

Australian Consumers Vent more online about Poor Customer Experiences

Australian consumers are more inclined to express their customer service views online than those in UK and US. [ Read More ]
08/22/2014

Interactive Intelligence Campaign Donates Over 500 Goats to Impoverished Communities

In late 2011, customer experience solutions provider Interactive Intelligence launched a very interesting campaign to get executives to speak with their sales people. In conjunction with international charity Oxfam, if you met with Interactive Intelligence, Oxfam would donate a goat to a needy family in an impoverished community in one of the many developing world countries where it operates. [ Read More ]
08/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!