Contact Center Solutions Featured Article

Mobile UC in Demand

January 31, 2013

Are you tired of the passive and slow communications options, like e-mail and voicemail? It’s as though e-mail has become the new snail mail, because as fast as the message reaches the other party, there’s no guarantee they’ll ever reach it as fast as you need. If that’s how you feel, then you’re not alone, as a global survey from BroadSoft (News - Alert) has discovered that users are seeking mobile unified communications to keep up with their communication needs.

The survey was responded to by more than 700 users in both the United States and Europe, and found that there are similar communications woes on both sides of the pond. Most employees cited waiting for information as their biggest frustration, although nearly as many felt that finding and contacting someone is equally frustrating.

There are some UC solutions that can help solve those problems. For example, many solutions use Presence, so locating a colleague is often easier, although if they’re away from their phone and devices, that won’t help with contacting them.

Similarly, over half of those surveyed felt that e-mail is an ineffective communications tool. It’s almost fascinating, how we can type out long messages and send them to someone halfway across the world instantly over the Internet, and yet it’s still too slow. Unless one is always checking their e-mail, there’s that annoying waiting period of “Did they get my message? I should have heard back from them by now.”

Fortunately, most of the respondents are interested in adopting UC solutions, which can help alleviate the issues they’re facing. Mobile integration, Web collaboration, and instant messaging and presence make UC a desirable option for the employees who feel they’re wasting too much time waiting.

Mobile integration itself was ranked as the most beneficial feature of unified communications, thanks to how it can extend desk phone features to mobile devices, access UC services across all devices with one application, and other similar benefits.

It’s possible that however fast we get, it’ll never be quite fast enough. The business world is always moving faster and faster, and employees need the best technology available to keep up with demand. But as long as there’s a way to communicate more quickly, to collaborate better, then the technology will always advance to meet the worker’s needs. The options are available, they just need to be used.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, happening now in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Sound Telecom Points out the Benefits of Multilingual Answering Service

One of the consequences of globalization is the homogenization of the world, which is responsible for companies delivering the same service in locations as diverse as South Africa and New Zealand. Another is accessibility to talent, so companies in Silicon Valley can hire engineers and computer scientists from India and elsewhere. This has resulted in the influx of foreigners in the vast majority of metropolitan cities around the world giving rise to multilingual communities. [ Read More ]
09/29/2014

Contact Center Solutions Week in Review: Capgemini on Shopper Journeys and Role of Social Media

A good way to characterize this week in the Contact Center Solutions Community is that there was a lot of sage advice to be gleaned. We also saw a projection as to how significant the cloud would be on contact center transformations and the fact that even Apple had its contact center a bit over-whelmed thanks to demand for the new iPhone 6s. [ Read More ]
09/27/2014

Contact Solutions Presents My:Time Customer Service Portal

Customers are not only demanding from their businesses that their brands offer multi-channel customer support experiences, they are also demanding that those experiences be fluid, and any deviation, anything the breaks up that user experience into unwanted pieces, can tarnish brands in their customers' minds. [ Read More ]
09/26/2014

Capgemini Report Finds Digital Consumer Engagement is Important and Growing, Questions Role of Social Media in Shopper Journeys

There is a constant drumbeat in support of omni-channel experiences when it comes to retailers looking to use the latest technology to seamlessly integrate the physical and virtual worlds to provide shoppers more compelling experiences. This is certainly an inexorable trend, but according to the release of the second edition of consulting firm Capgemini global report on such matters, "Digital Shopper Relevancy Report", there are some surprises that retailers literally and figuratively need to ta… [ Read More ]
09/26/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!