Contact Center Solutions Featured Article

ITEXPO MIAMI: Acqueon Technologies Exhibit Software Solutions

January 31, 2013

With so many software solutions available on the market that serve different needs of a business, it can become difficult to manage relationships with many different vendors. For this ongoing battle, Acqueon has designed solutions and partnerships for businesses to choose from in an effort to create a one-stop-shop contact center with designated partners and solution packages.

Acqueon is known for its collaborative software solutions, having strong relationships with technology partners around the world, including Microsoft, Cisco, Avaya, Voxeo and Dialogic, and will be demonstrating its products and multi-channel solutions at ITEXPO (News - Alert) Miami this week.

“Acqueon is a huge proponent of proactive outbound, relationship-building communication,” said David Sokoler, vice president of Product Management for Acqueon. “In every solution we develop, the customer is at the center of the interaction model. In many cases, this includes proactively reaching out to them, learning their needs, and ensuring a productive, intuitive experience via the best channel for that individual. We are looking forward to spreading this message at ITEXPO this year.”

Acqueon-iQ (AiQ) is a complete multi-channels SIP-based contact center solution that is designed to promote successful customer experiences, which is the most important part of a business’s success. By combining the design philosophies, including Content Awareness, Intuitive Interactions and ProActive Reach, AiQ uses its channels, quality management, inbound/outbound dialer and logic of call routing to strengthen customer relationships in small to medium size enterprises.

The first step for creating a satisfactory customer experience is routing customers to the correct agent the first time, without having to transfer between multiple departments. The AiQ interface makes sure that information is available instantly to agents so that they can present information efficiently, quickly and concisely. To help answer customers questions before they have them, with the ProActive Reach philosophy, agents provide predicted information to customers, reducing the heavy flood of inbound calls.

Stop by booth #516 at the Miami Convention Center this week to see for yourself.




Edited by Carlos Olivera

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