Contact Center Solutions Featured Article

Green Tree Credit Solutions Makes 25 Percent Improvement in Collection Recovery Rate

January 30, 2013

Today’s collection environment has become more complex. The mortgage servicing companies need integrated collection and recovery solutions to improve collection and recovery rates. It seems that Green Tree Credit Solutions and its affiliate company, Landmark Asset Receivables Management are on their way to improve their collection and recovery rates.

Green Tree Credit Solutions has made a significant improvement in collection recovery rates as a result of deploying the debt collection solution from Latitude Software. This move is certainly going to improve the company’s bottom-line income.

Equipped with features like workflow, and partner communications, Latitude Center enables Green Tree and Landmark to achieve the greatest result at a lower cost. Latitude Center determines whether or not a collection account should be pursued based on factors such as location, regulations and bankruptcy filings.    This maximizes the productivity of collectors, while uncovering additional revenue opportunities.

In addition, Green Tree and Landmark are also using the Latitude Automation Suite, Latitude Exchange, and Latitude Web Access.

"Latitude's custom workflows and account analysis features have helped us increase our collection recovery rate by 25 percent," said Green Tree's vice president of ARM (News - Alert) operations, Mark Foley.

"Latitude Center has ensured that our collectors work on only the most productive accounts, while helping us identify opportunities in our portfolio that we didn't even realize existed," Foley said.

"Latitude Center's open architecture was critical because it enabled us to create custom workflows tailored for specific products and clients," he said. "And unlike our previous system that required collectors to memorize codes for recording call outcomes, dispositions and follow-up, Latitude Center provided drop-down menu options, which meant significant reductions in both training and call handle times."

"Latitude Center's flexibility can help us move beyond our mortgage line of business into other collection areas such as credit cards and auto loans," said in a statement, Landmark's senior managing director, Ken Frye.




Edited by Carlos Olivera

Article comments powered by Disqus

Related Contact Center Solutions Articles

Computer Instruments Unveils 2.0 of Screen Pop Premium

Software manufacturer Computer Instruments Inc, CI, unveiled its latest version, Release 2.0 of Screen Pop Premium (SPP), a productivity tool that will improve and enhance organization and save their valuable time. [ Read More ]
07/23/2014

BenchmarkPortal Awards Center of Excellence Certification to Brother International

The Brother International customer contact center has recently earned Center of Excellence certification from BenchmarkPortal, a contact center research and consulting organization. [ Read More ]
07/23/2014

Aragon Research Names Altocloud a Hot Vendor

Altocloud, a software company, recently announced that Aragon Research, a technology-focused research and advisory firm, has named the company a Hot Vendor in Sales Enablement, in its new report: Hot Vendors in Sales Enablement, 2014. [ Read More ]
07/23/2014

Presence Technology Partners with Interactive Connect

Presence Technology, a provider of Multi-Channel Contact Center solutions that enable Contact Centers to optimize resources and improve communication process efficiencies, and Interactive Connect, LLC, a voice and data managed services and solutions provider, have announced new partnership. [ Read More ]
07/22/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!