Contact Center Solutions Featured Article

CMS' New Service Package Set to Improve Trust, Credibility Online

January 28, 2013

In this digital era, the concept of selling online is making great headway, and more companies are relying only on digital support methods, depriving customers of live support and the chance to deal with real people.

But Continental Message Solution (CMS) is an award-winning BPO order processing call center with a difference, offering businesses a way to provide live support – something for which consumers are desperate in an era of digital customer service.

Professionals at the company understand how important it is for some customers to talk to people over the phone in the traditional way, and not have to deal with an automated and robotic service when they buy online.

“Because of this, companies that do provide telephone support and allow customers to place orders over the phone are in the position to increase trust and credibility online,” said a company representative while commenting on the new service package.

CMS' new service package is set to transform how retailers provide live customer support, and plans to return industry to a position where clients are able to take advantage of the order taking call center system, allowing customer interaction during the sales process.

It offers its order taking service without a break, and provides personal service to customers around the clock.

Clients appear to be appreciative of CMS' new service package, which flexible and personalized enough to meet the needs of each and every client. As it integrates easily with existing online systems, CMS agents can deal with them on a personal level before placing the order on the trusted e-commerce software.

Lastly, CMS offers something that clients desperately need in the case of a power outage – a backup system, the absence of which could be disastrous to a customer's bottom line. Its innovative BPO call center solutions transform and improve business processes, create value, reduce costs and generate new avenues for a competitive advantage to its clients and partners. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

When it comes to Contact Center Agents 'Mind the Gap'

As content curator and contributor to the Contact Center Solutions Community, part of my function is to review information and insights from around the Web and illuminate them to our readers. In this regard, I would like to recommend an insightful posting from IT-Online titled, "How to differentiate customer experience." [ Read More ]
10/30/2014

Survey: Deloitte Optimistic for Increased US Holiday Spending

Professional services firm Deloitte, which completes financial advisory surveys, has released the annual holiday shopping survey for nearly three decades. This year's survey, the 29th annual, shows that U.S. shoppers are optimistic entering the season for giving, which also happens to be the season for shopping. [ Read More ]
10/30/2014

Dialing for Votes

Depending on how you feel about such things, next-generation predictive dialers have become an integral, dare I say "must have" capability for political campaigns. Indeed, with the U.S. elections only days away, anyone living here not only is more than aware from watching TV that the "get out the vote" efforts are already in full swing as the airwaves are saturated with ads, but this has become that time of year when caller ID and answering systems are a godsend. [ Read More ]
10/30/2014

Survey: Mobile Experience Trumps Brand Loyalty Among Gen Y, Millennials

Retailers be warned - brand loyalty counts for less and less among younger consumers, who are likely to head to competitors if their mobile experience isn't what they think it should be. [ Read More ]
10/30/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!