Contact Center Solutions Featured Article

CMS' New Service Package Set to Improve Trust, Credibility Online

January 28, 2013

In this digital era, the concept of selling online is making great headway, and more companies are relying only on digital support methods, depriving customers of live support and the chance to deal with real people.

But Continental Message Solution (CMS) is an award-winning BPO order processing call center with a difference, offering businesses a way to provide live support – something for which consumers are desperate in an era of digital customer service.

Professionals at the company understand how important it is for some customers to talk to people over the phone in the traditional way, and not have to deal with an automated and robotic service when they buy online.

“Because of this, companies that do provide telephone support and allow customers to place orders over the phone are in the position to increase trust and credibility online,” said a company representative while commenting on the new service package.

CMS' new service package is set to transform how retailers provide live customer support, and plans to return industry to a position where clients are able to take advantage of the order taking call center system, allowing customer interaction during the sales process.

It offers its order taking service without a break, and provides personal service to customers around the clock.

Clients appear to be appreciative of CMS' new service package, which flexible and personalized enough to meet the needs of each and every client. As it integrates easily with existing online systems, CMS agents can deal with them on a personal level before placing the order on the trusted e-commerce software.

Lastly, CMS offers something that clients desperately need in the case of a power outage – a backup system, the absence of which could be disastrous to a customer's bottom line. Its innovative BPO call center solutions transform and improve business processes, create value, reduce costs and generate new avenues for a competitive advantage to its clients and partners. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Earthlink Unveils Hosted Contact Center Solution

With more and more call centers moving to the United States, finding ways for those call centers to stay ahead of the competition has become more important than ever. Call centers are also working twice as hard to find ways to make employees that much more productive so they can serve the company and its customers. Earthlink believes it has one such solution with the arrival of its new Hosted Contact Center. [ Read More ]
11/25/2014

Accenture Releases Survey on Digital Police Solutions

Accenture has released a new survey on digital police solutions and how police can better serve their citizens using technology. [ Read More ]
11/24/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems

What an unusual week in the Contact Center Solutions Community. I never thought I would use the word "war" in an article for the community, but interestingly in different context I ended up using it not once but twice. [ Read More ]
11/22/2014

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!