Contact Center Solutions Featured Article

CMS' New Service Package Set to Improve Trust, Credibility Online

January 28, 2013

In this digital era, the concept of selling online is making great headway, and more companies are relying only on digital support methods, depriving customers of live support and the chance to deal with real people.

But Continental Message Solution (CMS) is an award-winning BPO order processing call center with a difference, offering businesses a way to provide live support – something for which consumers are desperate in an era of digital customer service.

Professionals at the company understand how important it is for some customers to talk to people over the phone in the traditional way, and not have to deal with an automated and robotic service when they buy online.

“Because of this, companies that do provide telephone support and allow customers to place orders over the phone are in the position to increase trust and credibility online,” said a company representative while commenting on the new service package.

CMS' new service package is set to transform how retailers provide live customer support, and plans to return industry to a position where clients are able to take advantage of the order taking call center system, allowing customer interaction during the sales process.

It offers its order taking service without a break, and provides personal service to customers around the clock.

Clients appear to be appreciative of CMS' new service package, which flexible and personalized enough to meet the needs of each and every client. As it integrates easily with existing online systems, CMS agents can deal with them on a personal level before placing the order on the trusted e-commerce software.

Lastly, CMS offers something that clients desperately need in the case of a power outage – a backup system, the absence of which could be disastrous to a customer's bottom line. Its innovative BPO call center solutions transform and improve business processes, create value, reduce costs and generate new avenues for a competitive advantage to its clients and partners. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

JD Power VoX: Holistic Approach to Customer Experience Monitoring and Management

One of the more interesting challenges in a world where enhancing the customer experience is now at the top of C-level lists everywhere is how to analyze and optimize those experience to drive financial results. For over 45 years, Westlake Village, California-based J.D. Power has specialized in helping organizations better understand the voice of the customer, and they have just introduced something that is sure to capture executive attention. [ Read More ]
03/27/2015

AsiaPay Partners with Semafone for Secure Telephone-based Payments

Asia-Pacific electronic payment service provider AsiaPay recently announced that it has partnered with Semafone, a secure payment technology developer, to allow AsiaPay customers to complete telephone-based payments in its operating regions. [ Read More ]
03/24/2015

Cisco Brings Omnichannel Context to its Contact Center Solutions

Cisco Systems has expanded its contact center solutions with the addition of Context Service. The new cloud-based service, which Cisco is offering at no additional charge to its contact center platform customers, provides organizations with a complete view of their customers by aggregating customer information across all channels. [ Read More ]
03/17/2015

Interactive Intelligence Launches Latest PureCloud Services

Since revelation of its Amazon Web Services (AWS)-enabled multi-tenant enterprise collaboration and communications PureCloud platform in June of 2014, customer experience solutions provider Interactive Intelligence has been right on target with the announcement of new platform functionality. In January PureCloud Directory? was announced, and the rollout continues with the announcement of its latest additions: PureCloud Collaborate? and PureCloud Communicate?. [ Read More ]
03/16/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!