Contact Center Solutions Featured Article

Intradie Unveils Intradiem 9.0

January 28, 2013

What do contact center agents do in their free time? According to reports, a contact center agent has 49 minutes between the calls every day and this amounts to 5 weeks of paid, unproductive vacation.

Helping companies to make better use of this idle time, intraday management solutions provider Intradiem has unveiled Intradiem 9.0. According to the company, Intradiem 9.0 helps users to come up with a set of rules to easily administer intraday tasks.

Intradiem 9.0 helps users to monitor the number of calls made. It also helps to send personalized activities straight to agents’ PCs. The task indexing and management feature provided in this updated version is simple to use and it allows the users to deliver sophisticated sequences. Apart from this, they can connect to any data source to provide integrated task management, the company has stated.

Intradiem helps employers to utilize the idle time of agents more effectively. The company calls this, ‘Active Wait time,’ where Intradiem 9.0 helps agents to prioritize their activities and increase profitability.

“The launch of 9.0 gives our customers the ability to develop the business reflexes that will drive improvement in employee productivity, company profitability and customer experience,” said Matt McConnell, Intradiem’s chief executive officer. “This technology is flexible enough to allow our customers to innovate and come up with the recipes that are right for their unique situations. For example, they can send back-office tasks to agents during downtime, provide extra time to review materials before a weekly meeting or set aside time to complete administrative tasks.”

Until recently, the company was known as Knowlagent. The company changed its name to Intradiem in January 2013 as the company’s started providing more products than before. The company felt that a new name was required to reflect its increased product offerings.




Edited by Carlos Olivera

Article comments powered by Disqus

Related Contact Center Solutions Articles

Thomas Cook Moves Workforce Management to the Cloud with NICE WFM Solution

Leisure travel group operator Thomas Cook has completed a significant migration to the cloud. The company has moved its on-premise NICE Workforce Management (WFM) solution to the cloud in the hopes of becoming more competitive and responsive to customers while also reducing ownership costs. [ Read More ]
04/27/2015

Interactive Intelligence Launches PureCloud Services in Australia and New Zealand

The rolling thunder of Interactive Intelligence enhancement and globalization of its PureCloud Amazon Web Services (AWS)-based, multitenant enterprise-grade collaboration, communications and customer engagement software and cloud services solutions continues to pick up speed. [ Read More ]
04/27/2015

Altocloud Jumps in the Smyths Toys Toybox to Bolster E-Commerce Presence

Those not immediately familiar with Smyths Toys can be forgiven, particularly if they don't live in the U.K or in Ireland, where Smyths Toys has at last report 80 stores to its credit. But Smyths Toys might well be easier find thanks to a new connection with Altocloud, which will bolster Smyths Toys' online presence and make e-commerce that much easier to carry out. [ Read More ]
04/22/2015

US Contact Center Jobs Continued to Increase in the First Quarter of 2015

The number of new U.S. contact center jobs was on the rise in the first quarter of this year, according to a jobs4america report. [ Read More ]
04/21/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!