Contact Center Solutions Featured Article

January 23, 2013

Nuance Unveils Connections Program for Associates

By Carolyn J Dawson

TMCnet Contributor

Nuance Communications (News - Alert), Inc. has unveiled a program for international contact center solutions providers, known as Nuance Connection. The tools and services offered by the program can be used by the contact centers solutions providers to offer sophisticated voice and natural language solutions to enterprises worldwide.

The associates of Nuance contact center solutions are offered the finest technology by the Nuance Connections program. The program offers a competitive gain via official customer engagement approaches, sales and product education, demand generation support and more, thereby augmenting sales outcomes.

Associates of Nuance can now access latest offerings, like the Nuance Call Steering Package, as part of the latest channel program. VoiceXML (News - Alert) natural language solutions can be developed using the speedy-development environment of Nuance Call Steering Package in a rapid and economical manner. Nuance FastStart Solutions will also be accessible to the associates, allowing them to promote Nuance Professional Services.

In a statement, Dan Nordale, VP, Marketing, Nuance Enterprise said, “Consumer expectations for how they interact with companies have grown, and so has demand and opportunity for intelligent self-service solutions. Nuance natural language understanding technology gives our partners an advantage to benefit from this growing demand, and Nuance Connections will give them the sales, marketing and training needed to win.”

The current global solutions associates of Nuanc,e like Avaya, Cisco, Huawei (News - Alert) and Genesys, along with regional partners across the globe can be a part of the international program, Nuance Connections. With an aim to train, create demand and develop visible association, the program empowers the associates of Nuance and compensates them for their dedication.

Associate-friendly offerings like Call Steering Package and FastStart Solutions are available via Nuance Connections. The mid-market can use the packaged speech self-service offerings provided by FastStart Solutions.

Rick Houlihan, Director, Technology, Carousel Industries said, “As one of the nation’s premier Managed Services and Technology Solutions (News - Alert) Integrators, we’re excited to see Nuance strengthen its commitment to its partners through the new Connections Program. The additional support earlier in our sales cycles, particularly with the FastStart Solutions Package, will help us get our customers up and running on their new solutions more quickly.”

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Brooke Neuman

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