Contact Center Solutions Featured Article

Enghouse Interactive Releases Enhanced Arc Pro Attendant Console

January 23, 2013

Enghouse (News - Alert) Interactive has unveiled an improved professional attendant operator console, Arc Pro Attendant Console 6. The latest release comprises of an assortment of novel capabilities, offering enterprise level scalability, improved virtualization assistance, enhanced accessibility and modernized industry compatibility.

Organizations will be able to augment effectiveness and yield levels with the latest Arc Pro Attendant Console. A superior customer experience will also be offered by the operators irrespective of the business needs.

Version 6 features a simplified user interface, capable of showing additional comprehensive information about contacts. The latest user interface allows users to seek and find people inside the directory in a rapid manner.

In a statement, Rupert Adair, director, Product Management, Enghouse Interactive said, “The latest version of the Arc console for Cisco (News - Alert) is based almost entirely on feedback from customers and partners. Their guidance ensures that Arc continuously evolves to meet their business goals. Organizations across the world rely on Arc Pro to provide a white glove service to their callers. The new capabilities in Pro 6 enable their operators and receptionists to process more calls while reducing errors, offering higher quality customer service and driving customer loyalty.”

Users can now maintain the ‘follow the sun’ call routing patterns with Arc Pro Attendant Console 6’s latest extremely scalable ‘multi-cluster’ compatibility for Cisco. All the necessary data regarding any customer will be immediately available to the operators irrespective of their location. In the event of their position being local to the customer, operators will be able to route calls to the customer. A maximum of 21 languages are supported by the enhanced Arc Pro Attendant Console.

Customers can now decrease the number of servers required for maintenance, as the latest version offers multi-site assistance for a maximum of 10 Cisco UCM clusters from the Arc Pro Server. Users can therefore offer increased capability, improve the administrative process and decrease maintenance expenses. Users can merge multiple servers onto a single hardware platform as an element of a virtualized environment.

Adair said, “By helping large organizations, in particular, reduce their administrative effort and the number of servers they need to maintain, Arc Pro Attendant Console 6 cuts their total cost of ownership (TCO).”

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Presence Technology Partners with Interactive Connect

Presence Technology, a provider of Multi-Channel Contact Center solutions that enable Contact Centers to optimize resources and improve communication process efficiencies, and Interactive Connect, LLC, a voice and data managed services and solutions provider, have announced new partnership. [ Read More ]
07/22/2014

Fonolo: Say Goodbye to Nerve-Wracking Hold Times

Anyone who has had to wait on hold knows how frustrating it can be; you either have to put up with listening to snippets of songs or music (that you'd rather not hear) or endure long periods of silence not knowing what's happening at the other end. Tech Cu, a credit union in the Silicon Valley, decided to give its call center customers a better experience by replacing nerve-wracking hold times with a call-back solution. [ Read More ]
07/22/2014

El Centro de CenturyLink Celebrates its Thirtieth Anniversary

As CenturyLink travels down memory lane and relives its thirty years of existence, it has many reasons to be proud of its achievements. Realizing how important the Hispanic market was, committed employees, with support from the company, established a bilingual call center to provide in-language customer service to the company's Spanish-speaking customer base. After this, "El Centro de CenturyLink" was born, and from then on, there was no looking back. [ Read More ]
07/21/2014

Contact Center Solutions Week in Review

It was another eclectic week in the Contact Center Solutions Community to say the least. Not only were there nice to not new capabilities offered, jobs to be had and industry recognition, but there was also a number of items on trends and a large dose of helpful advice. [ Read More ]
07/19/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!