Contact Center Solutions Featured Article

Enghouse Interactive Releases Enhanced Arc Pro Attendant Console

January 23, 2013

Enghouse (News - Alert) Interactive has unveiled an improved professional attendant operator console, Arc Pro Attendant Console 6. The latest release comprises of an assortment of novel capabilities, offering enterprise level scalability, improved virtualization assistance, enhanced accessibility and modernized industry compatibility.

Organizations will be able to augment effectiveness and yield levels with the latest Arc Pro Attendant Console. A superior customer experience will also be offered by the operators irrespective of the business needs.

Version 6 features a simplified user interface, capable of showing additional comprehensive information about contacts. The latest user interface allows users to seek and find people inside the directory in a rapid manner.

In a statement, Rupert Adair, director, Product Management, Enghouse Interactive said, “The latest version of the Arc console for Cisco (News - Alert) is based almost entirely on feedback from customers and partners. Their guidance ensures that Arc continuously evolves to meet their business goals. Organizations across the world rely on Arc Pro to provide a white glove service to their callers. The new capabilities in Pro 6 enable their operators and receptionists to process more calls while reducing errors, offering higher quality customer service and driving customer loyalty.”

Users can now maintain the ‘follow the sun’ call routing patterns with Arc Pro Attendant Console 6’s latest extremely scalable ‘multi-cluster’ compatibility for Cisco. All the necessary data regarding any customer will be immediately available to the operators irrespective of their location. In the event of their position being local to the customer, operators will be able to route calls to the customer. A maximum of 21 languages are supported by the enhanced Arc Pro Attendant Console.

Customers can now decrease the number of servers required for maintenance, as the latest version offers multi-site assistance for a maximum of 10 Cisco UCM clusters from the Arc Pro Server. Users can therefore offer increased capability, improve the administrative process and decrease maintenance expenses. Users can merge multiple servers onto a single hardware platform as an element of a virtualized environment.

Adair said, “By helping large organizations, in particular, reduce their administrative effort and the number of servers they need to maintain, Arc Pro Attendant Console 6 cuts their total cost of ownership (TCO).”

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Boston Retail Partners' Survey Reveals 87 Percent Plan on Using Gamification

The latest survey from Boston Retailers Partners reveals retailers are implementing customer relationship management (CRM) solutions as a key enabler to influencing customers. And gamification has become an important tool as part of the CRM deployment. [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!