Contact Center Solutions Featured Article

Voxeo's Flagship VoiceObjects Customer Experience Platform Renamed Voxeo CXP

January 18, 2013

Voxeo (News - Alert) recently announced the renaming of its award-winning flagship VoiceObjects customer experience platform to Voxeo CXP. The new name is a better reflection of VoiceObjects (News - Alert) long-time integrated capabilities beyond merely being voice interactions.

Additionally, the company has announced the launch of a redesigned website which not only complements the name change, but better addresses the needs of its clients and customer service professionals.

In a statement, Ashif Dhanani, vice president of marketing for Voxeo, said that, "Voxeo delivers technologies that improve the way companies interact with their customers across all communication channels, and we felt both the name change and the new fully-featured website will better showcase Voxeo's offerings and become a trusted resource for the customer service industry at large.”

The new website has been designed in keeping with the exponential rise of the mobile customer and offers an enhanced mobile experience for the user, which includes a responsive Web design to enable improved viewing for the various smartphone or tablet devices featured on the website.

Ashif Dhanani said that, “Our business customers are increasingly mobile, as are all of their customers, so we recognize that Voxeo needs to evolve at the same pace to better serve these changing preferences. Customer Obsession is one of our core values, and we've designed Voxeo.com to be a valuable resource to help companies provide exceptional customer experiences.”

The decision to change the name of VoiceObjects to Voxeo CXP is an extension of the company’s commitment to better enable companies in delivering multichannel customer service, and in ensuring optimized management of customer experience across the various communication channels such as voice, SMS, mobile Web, and social networks like Facebook and Twitter (News - Alert).

Orlando-based Purple, Rock, Scissors! – which designed the new website – has effectively improved the website with a high-definition user interface featuring cutting-edge CSS3 animations, unique scrolling options and fully embedded social integration. Additionally, the website allows easier access to product information, solutions and best practices to users, including analyst reports, whitepapers, industry research and access to various blog topics pertaining to customer service, integrating mobile channels, and engaging social customers.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Call Centers in Philippines Concerned with Talent Pool and Attrition

A recent study concerning call centers in the Philippines suggests that companies in the region fear that their talent pool is drying up and that employee retention continues to be a large problem in the industry. [ Read More ]
09/16/2014

The Patient Engagement Revolution: The Role of the Contact Center in the Middle East Healthcare Industry

Healthcare providers in the Middle East and Africa will spend $2.8 billion on IT products and services in 2014 - an increase of 2.8 percent over 2013, according to the latest estimates from Gartner. With spending expected to be concentrated on areas like building patient databases, mobile health, and preventive and diagnostic healthcare technologies, there is a dire need for healthcare providers to invest in patient engagement technologies. [ Read More ]
09/16/2014

The Waiting is the Hardest Part, But That May Change for Metropolitan Utilities District

Like the song says, the waiting is the hardest part, at least that seems to be the case at Omaha's Metropolitan Utilities District's (MUD) contact center. But the hardest part may be on the way out as the contact center looks to ramp up its level of service with a particular eye on shortening wait times for users to get access to service. [ Read More ]
09/16/2014

Florida Credit Union Services Company Hosts 'Knockout' Brainstorming Event

Credit union services provider St. Petersbur, FL-based PSCU kick starts innovation with "Knockout" event. [ Read More ]
09/15/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!