Contact Center Solutions Featured Article

Voxeo's Flagship VoiceObjects Customer Experience Platform Renamed Voxeo CXP

January 18, 2013

Voxeo (News - Alert) recently announced the renaming of its award-winning flagship VoiceObjects customer experience platform to Voxeo CXP. The new name is a better reflection of VoiceObjects (News - Alert) long-time integrated capabilities beyond merely being voice interactions.

Additionally, the company has announced the launch of a redesigned website which not only complements the name change, but better addresses the needs of its clients and customer service professionals.

In a statement, Ashif Dhanani, vice president of marketing for Voxeo, said that, "Voxeo delivers technologies that improve the way companies interact with their customers across all communication channels, and we felt both the name change and the new fully-featured website will better showcase Voxeo's offerings and become a trusted resource for the customer service industry at large.”

The new website has been designed in keeping with the exponential rise of the mobile customer and offers an enhanced mobile experience for the user, which includes a responsive Web design to enable improved viewing for the various smartphone or tablet devices featured on the website.

Ashif Dhanani said that, “Our business customers are increasingly mobile, as are all of their customers, so we recognize that Voxeo needs to evolve at the same pace to better serve these changing preferences. Customer Obsession is one of our core values, and we've designed Voxeo.com to be a valuable resource to help companies provide exceptional customer experiences.”

The decision to change the name of VoiceObjects to Voxeo CXP is an extension of the company’s commitment to better enable companies in delivering multichannel customer service, and in ensuring optimized management of customer experience across the various communication channels such as voice, SMS, mobile Web, and social networks like Facebook and Twitter (News - Alert).

Orlando-based Purple, Rock, Scissors! – which designed the new website – has effectively improved the website with a high-definition user interface featuring cutting-edge CSS3 animations, unique scrolling options and fully embedded social integration. Additionally, the website allows easier access to product information, solutions and best practices to users, including analyst reports, whitepapers, industry research and access to various blog topics pertaining to customer service, integrating mobile channels, and engaging social customers.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Sound Telecom Points out the Benefits of Multilingual Answering Service

One of the consequences of globalization is the homogenization of the world, which is responsible for companies delivering the same service in locations as diverse as South Africa and New Zealand. Another is accessibility to talent, so companies in Silicon Valley can hire engineers and computer scientists from India and elsewhere. This has resulted in the influx of foreigners in the vast majority of metropolitan cities around the world giving rise to multilingual communities. [ Read More ]
09/29/2014

Contact Center Solutions Week in Review: Capgemini on Shopper Journeys and Role of Social Media

A good way to characterize this week in the Contact Center Solutions Community is that there was a lot of sage advice to be gleaned. We also saw a projection as to how significant the cloud would be on contact center transformations and the fact that even Apple had its contact center a bit over-whelmed thanks to demand for the new iPhone 6s. [ Read More ]
09/27/2014

Contact Solutions Presents My:Time Customer Service Portal

Customers are not only demanding from their businesses that their brands offer multi-channel customer support experiences, they are also demanding that those experiences be fluid, and any deviation, anything the breaks up that user experience into unwanted pieces, can tarnish brands in their customers' minds. [ Read More ]
09/26/2014

Capgemini Report Finds Digital Consumer Engagement is Important and Growing, Questions Role of Social Media in Shopper Journeys

There is a constant drumbeat in support of omni-channel experiences when it comes to retailers looking to use the latest technology to seamlessly integrate the physical and virtual worlds to provide shoppers more compelling experiences. This is certainly an inexorable trend, but according to the release of the second edition of consulting firm Capgemini global report on such matters, "Digital Shopper Relevancy Report", there are some surprises that retailers literally and figuratively need to ta… [ Read More ]
09/26/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!