Contact Center Solutions Featured Article

TD Bank's Renovated Contact Center

January 15, 2013

In Greeneville, South Carolina, TD Bank’s regional operations hub renovations are coming to a close, so hiring for the firm’s contact center is set to begin. Simon Hong, senior vice president of TD and the head of the Greenville Contact Center, recently gave GSA Business reporter Scott Miller (News - Alert) a tour of the 300,000-square-foot campus.

Miller reported that there are currently 300 contact center employees who have handled about one million calls since August, when they took their first call. When TD Bank opened its lines for calls at the end of the summer, there were only about 65 employees, but that number has grown quickly.

Hong noted that they are currently hiring about 30 new employees each month, but as they get ready to open the doors to their contact center in March, that number has the potential to rise. 

The new building has enough space for up to 500 contact center employees.

Hong mentioned that the company is hiring for many different types of positions, not just contact center jobs; “All businesses are hiring,” he told Miller. On job-seeking site GlassDoor, there are other jobs listed, including positions for credit analysts, technology risk compliance leads, and audit supervisors. 

There are currently 600 people working at the campus – including the aforementioned 300 contact center employees – with the potential for up to 1,500 hires.

South Carolina’s unemployment rate hit a four-year low in November – 8.3 percent – and with any luck, companies like TD Bank will help that number decline further. For 2013, call centers across the country offer potential for growth, both in terms of jobs and the many financial benefits that they offer businesses.

Those interested in applying should do so by visiting www.tdbank.com/careers. TD Bank anticipates that hiring will last until 2014.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Thomas Cook Moves Workforce Management to the Cloud with NICE WFM Solution

Leisure travel group operator Thomas Cook has completed a significant migration to the cloud. The company has moved its on-premise NICE Workforce Management (WFM) solution to the cloud in the hopes of becoming more competitive and responsive to customers while also reducing ownership costs. [ Read More ]
04/27/2015

Interactive Intelligence Launches PureCloud Services in Australia and New Zealand

The rolling thunder of Interactive Intelligence enhancement and globalization of its PureCloud Amazon Web Services (AWS)-based, multitenant enterprise-grade collaboration, communications and customer engagement software and cloud services solutions continues to pick up speed. [ Read More ]
04/27/2015

Altocloud Jumps in the Smyths Toys Toybox to Bolster E-Commerce Presence

Those not immediately familiar with Smyths Toys can be forgiven, particularly if they don't live in the U.K or in Ireland, where Smyths Toys has at last report 80 stores to its credit. But Smyths Toys might well be easier find thanks to a new connection with Altocloud, which will bolster Smyths Toys' online presence and make e-commerce that much easier to carry out. [ Read More ]
04/22/2015

US Contact Center Jobs Continued to Increase in the First Quarter of 2015

The number of new U.S. contact center jobs was on the rise in the first quarter of this year, according to a jobs4america report. [ Read More ]
04/21/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!