Contact Center Solutions Featured Article

Smart Tech to Encourage UK Energy Firms to Improve Customer Service

January 15, 2013

As the UK government is taking initiatives to encourage a low carbon economy, smart grid technology is said to have a bright future in the UK. The UK government has set up a Smart Grid Forum to enable better coordination between various entities that are working on smart technologies.

Although this may sound like music to the ears of smart technology providers in the UK, they have some catching up to do when it comes to customer service. A new report, published by Aspect (News - Alert), titled Supply and demand: The communications challenges facing the UK energy, water, oil and gas industry, the company stated that smart technology will force most of the utilities suppliers to deploy complete or partial unified communications strategy by 2014.

Needless to say, a smart technology is smart. A smart technology has the ability to take the input and apply some analysis to the same to provide enhanced features to the end user. Many products like smartphones and smart grids make use of this technology.

“Utilities suppliers are not only facing one of the biggest changes in the history of the industry with smart technology adoption,” commented Stephen Pritchard, Head of Utilities at Aspect. “All signs point to investment in the customer as being critical to survival and growth. The growth in adoption of unified communications as a strategy and a technology is driven by the fact these companies 100 per cent recognize the inevitable influx of customer contact during this period and in the future.”

Aspect Software provides various contact center solutions and these solutions are regularly selected by various companies. One such company is Experian, which selected the company's solutions to improve its call center performances. This saves agents and call center managers from the trouble of dealing with numerous open applications, the company stated.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence to Host 'Pitfalls of TCPA' Web Event

Consider this either a gentle reminder or a call to action. If you are an accounts receivable management (ARM) professional, you are more than attuned to the fact that the Telephone Consumer Protection Act (TCPA) restrictions on your activities have gotten a whole lot more challenging. In fact, assuring TCPA compliance has become in many ways your job No. 1. Thankfully, help is at hand in the form of education and insights from recognized industry experts. [ Read More ]
04/16/2014

Interactive Intelligence Group Inc. Has a New Partner in Saudi Arabia

Many companies are increasingly moving towards the idea of partnering with companies across the globe to expand their customer base in those respective countries. One such company is Interactive Intelligence Group Inc, a company that specializes in providing telecommunication solutions to businesses around the world. Recently, it has partnered with AWAL , the IT subsidiary of Saudi Telecom Company (STC), to reach out to customers located in Saudi Arabia. [ Read More ]
04/16/2014

Contact Centers Embracing Asterisk

The VoIP PBX Asterisk has long been touted, along with Linux, as one of the open source movement's biggest success stories, but how does the open source PBX fare under real-world contact center use? Very well, according to a guest post on Asterisk developer Digium's blog by Loway founder Lorenzo Emilitri. [ Read More ]
04/16/2014

OTRS Improves its Customer Support Software with New Features

OTRS Group has announced that it enhanced customer support software by adding new OTRS Feature Add-On "Ticket Allocation" feature to it. This is good news for service organizations and call centers that want to assign tickets automatically to its staff members. [ Read More ]
04/15/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!