Contact Center Solutions Featured Article

Startel Unveils New CMC Reports

January 15, 2013

These days, every call center produces a huge amount of management information from its systems. This management information includes business targets, new customers acquired, sales achieved and so on. A contact center performance management process clearly documents all this information and makes it available to users as and when they need.

Startel Corporation is a company that offers unified business communications and Startel Contact Management Center (CMC) has introduced four new reports to be used in contact centers performance management processes.

These new reports include Agent Login Rotation Report, Agent Summary Report, Call Period Summary Report, and Service Level Report. These reports help users manage inbound and outbound media, the company has stated.

Startel’s Windows-based Call Management Center allows users to make use of state of the art scripting features to better manage call center performances. It is available in Message and IntelliForm environment and offers support for both. It makes use of Intelligent Form Routing and mathematical formulas to provide improved call center management processes.

“These new reports demonstrate Startel’s continued commitment to delivering solutions and capabilities that produce measurable results to our users," said Bill Lane, president and CEO of Startel. "With these new reports, we are able to provide our users with more insight into the performance of their workforce and business than ever before.”

Recently, Endicott, a provider of telephone services, selected Startel to install the company's enterprise communications software solution at various sites. Endicott was looking for an ideal solution that could help the company in better managing its communications system. With this selection of Startel, Endicott is looking to achieve operational benefits such as enhanced efficiency and improved control on its functions. According to Endicott, the company was impressed by Startel’s ability to create its products for future use.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Frontier Communications Opens Customer Service Center in Provo, Utah

New customer service center in Provo Utah to support Frontier Secure business unit. [ Read More ]
04/23/2014

Stratus Video Interpreting Solution Reduces Language Barriers

Stratus Video Interpreting solution helps healthcare providers overcome language barriers in critical care situations. [ Read More ]
04/23/2014

Gubagoo Optimizes its Chat Platform for Mobile

Gubagoo is enabling dealers to track and target customers that visit their website through a smartphone or a tablet. [ Read More ]
04/22/2014

Wisconsin Making Call Center Business Worthwhile for SPI Global

The call center business market is one that has been getting all the more popular over the last few months. That has never been more obvious in Madison, Wis., where the state has just announced it will be giving a Philippines-based outsourcing company more than half a million dollars in order to expand a local call center. In exchange for incentives that will total $575,000 the company has said it will add as many as 286 jobs over the next three years. [ Read More ]
04/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!