Contact Center Solutions Featured Article

Lionbridge Extends Partnership with LivePerson

January 09, 2013

Lionbridge Technologies (News - Alert) Inc., a provider of translation solutions, recently announced an extension of its contract with LivePerson, Inc., a provider of real-time intelligent engagement solutions.

LivePerson (News - Alert) will now leverage Lionbridge’s GeoFluent technology for its international clients who contact the firm’s support center. 

The GeoFluent product family includes an IBM (News - Alert)-developed machine translation engine and a proprietary Lionbridge customization solution to increase quality and usability of translation. As a result, clients gain a secure, cloud-based, real-time solution customized for organization's specific business operations to increase translation quality and availability.

“As we began talking to our customers and prospects about GeoFluent for LivePerson Chat, we realized the solution offers a terrific opportunity for us to enhance our own online customer support,” said Ranny Nachmias, VP Customer Support for LivePerson.  “During our evaluation it was clear that GeoFluent provides a fully integrated solution with high quality translation and an excellent customer experience.  By leveraging GeoFluent within the customer center on liveperson.com, we offer a real-world example of how we help organizations meaningfully connect with consumers in real-time, across multiple channels.”

GeoFluent for LivePerson Chat enables instantaneous multilingual communication for online engagement sessions – from pre-sales to customer support. Through easy integration with common chat applications, GeoFluent instantly turns English-speaking agents into “Global Communicators,” allowing organizations to quickly and cost effectively engage and support customers in global markets.

“Lionbridge and LivePerson have a shared commitment to helping clients enhance customer loyalty, increase conversions, and drive greater value to their businesses,” said Rory Cowan, CEO at Lionbridge.  “GeoFluent is already providing tangible business benefits for LivePerson as their clients gain a powerful customer experience through on-demand multilingual chat anytime in any geography.”

Meanwhile, Lionbridge Technologies recently announced that Thomas Cook Online has selected Lionbridge as its partner for web translation. Lionbridge will provide a comprehensive global online content solution for Thomas Cook Online, including Global Web Operations, Transcreation, Content Creation and Localization.

This will enable Thomas Cook, one of the world's best-known online travel providers, to drive incremental revenue through the online channel by providing timely, accurate and relevant multilingual content that is search optimized in global markets.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Altocloud Jumps in the Smyths Toys Toybox to Bolster E-Commerce Presence

Those not immediately familiar with Smyths Toys can be forgiven, particularly if they don't live in the U.K or in Ireland, where Smyths Toys has at last report 80 stores to its credit. But Smyths Toys might well be easier find thanks to a new connection with Altocloud, which will bolster Smyths Toys' online presence and make e-commerce that much easier to carry out. [ Read More ]
04/22/2015

US Contact Center Jobs Continued to Increase in the First Quarter of 2015

The number of new U.S. contact center jobs was on the rise in the first quarter of this year, according to a jobs4america report. [ Read More ]
04/21/2015

Xerox in Gartner's Leaders Quadrant for Third Straight Year on the Strength of its BPO Services

Gartner recently announced that as a result of its research and evaluation, Xerox's performance in business process outsourcing (BPO) had placed it in the Leaders Quadrant for that industry for 2014. It marks the third straight year that Xerox has received such recognition. [ Read More ]
04/15/2015

Evariant Delivers More Data Driven Solutions for the Healthcare Industry

With so much information at their disposal, service providers are offering solutions that make sense of all this data while combining different products and services to improve the overall operations of healthcare providers. The new release by Evariant looks to use big data and analytics to improve the experience of patients, physicians and employers with contact center solution for real-time engagement and mobile Physician Relationship Management app. [ Read More ]
04/13/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!