Contact Center Solutions Featured Article

January 09, 2013

Aegis Positioned in Gartner's 2012 Magic Quadrant

By Rahul Arora

TMCnet Contributor

Aegis Limited, a global outsourcing and technology services company, was recently positioned in Gartner (News - Alert), Inc.'s 2012 Magic Quadrant for Customer Management Contact Center BPO, Worldwide, in a report published on December 24, 2012, by TJ Singh and Johan Jacobs.

Positioned on the basis of a bi-dimensional matrix, Aegis services more than 300 clients from verticals such as Banking, Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. The company employs more than 55,000 employees based in 56 centers across 13 countries.

Sandip Sen, Global CEO at Aegis, said, "We believe the 3rd consecutive year of Aegis being positioned in the Gartner Magic Quadrant for the CM Contact Center BPO, Worldwide is testimony to our ability in the seamless delivery of end-to-end Customer Lifecycle Management services. At Aegis, our deep domain and technology expertise along with global delivery model is shaping the next generation multi-channel customer experience services."

In recognition of its three decades of leadership and expertise, Aegis has won many accolades, including the “Best Contact Center Services Provider” by Frost & Sullivan (News - Alert) (APAC), “Top Global BPO” by Global Services, and “Best Employer Award” by Aon Hewitt.

The company also continues to be ranked among the top five providers of business services in various rankings across the globe.

Aegis is wholly-owned by the Essar Group, a $27-billion conglomerate.

The 2012 Gartner report evaluates service providers based on their global Customer Management Contact Center BPO capabilities across the Americas, EMEA and Asia/Pacific.

Companies considered for evaluation in this research act as advisors, and provide implementation and management services that encompass most or all levels of a CM contact center BPO services. The scope of services includes the management of service provider employees to the delivery of CM contact center BPO services to the management of the customer experience.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Braden Becker

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