Contact Center Solutions Featured Article

Aegis Positioned in Gartner's 2012 Magic Quadrant

January 09, 2013

Aegis Limited, a global outsourcing and technology services company, was recently positioned in Gartner (News - Alert), Inc.'s 2012 Magic Quadrant for Customer Management Contact Center BPO, Worldwide, in a report published on December 24, 2012, by TJ Singh and Johan Jacobs.

Positioned on the basis of a bi-dimensional matrix, Aegis services more than 300 clients from verticals such as Banking, Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. The company employs more than 55,000 employees based in 56 centers across 13 countries.

Sandip Sen, Global CEO at Aegis, said, "We believe the 3rd consecutive year of Aegis being positioned in the Gartner Magic Quadrant for the CM Contact Center BPO, Worldwide is testimony to our ability in the seamless delivery of end-to-end Customer Lifecycle Management services. At Aegis, our deep domain and technology expertise along with global delivery model is shaping the next generation multi-channel customer experience services."

In recognition of its three decades of leadership and expertise, Aegis has won many accolades, including the “Best Contact Center Services Provider” by Frost & Sullivan (News - Alert) (APAC), “Top Global BPO” by Global Services, and “Best Employer Award” by Aon Hewitt.

The company also continues to be ranked among the top five providers of business services in various rankings across the globe. 

Aegis is wholly-owned by the Essar Group, a $27-billion conglomerate.

The 2012 Gartner report evaluates service providers based on their global Customer Management Contact Center BPO capabilities across the Americas, EMEA and Asia/Pacific.

Companies considered for evaluation in this research act as advisors, and provide implementation and management services that encompass most or all levels of a CM contact center BPO services. The scope of services includes the management of service provider employees to the delivery of CM contact center BPO services to the management of the customer experience.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Belk Renews Partnership with eBay Enterprise Leveraging Omnichannel to Manage Customer Service

As those of us in the contact center solutions business are almost painfully aware, the term de jure in our community is for better or for worse OMNICHANNEL. It rapidly displaced "Multi-Channel" to describe being able to interact with customers according to their preferences, i.e., phone call, chat, text and now video. In fact, isn't it amazing how the adoption of jargon in our industry is so much faster than the adoption of the solutions they describe? To be honest, I have always had an affinit… [ Read More ]
12/22/2014

Philippine Airlines (PAL) Expands Contact Center Capabilities for US and Canada

This may be a short item but it is indicative of a trend. It has recently been announced that passengers and customers of Philippine Airlines (PAL) in the United States and Canada will soon be able to transact practically all their travel needs by phone by calling PAL's U.S. contact center - 1-800-IFLYPAL (4359725). [ Read More ]
12/22/2014

Istanbul's Taxi Service Set to Get Integration Overhaul

The idea of getting a cab, from one place to another, is one that involves a variety of different facets. Some think about the use of a smartphone app to call in a ride, while others simply hearken back to the days of hiding under a newspaper in the rain while frantically waving an arm and shrieking "Taxi!" at the top of one's lungs. Modernization efforts have been at play in a variety of places, but Istanbul is perhaps one of the most recent such efforts, as the Istanbul Metropolitan Municipali… [ Read More ]
12/22/2014

TNT UK Turns to NewVoiceMedia's ContactWorld to Spur Customer Experience

Cloud contact center systems is a technology that's been gaining ground for some time now thanks to its ability to offer special tools to contact centers, and allow for fairly easy expansions as needed. [ Read More ]
12/22/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!