Today, call centers have to face numerous regulatory issues and stay compliant without straying from the stringent rules and regulations concerning outbound calling. To help them do that, MUG enterprise, an international consulting group, reported that its Interceptor Platform application is now compatible with Avaya Proactive Contact 5.0.
The interoperability of MUG Enterprise and Avaya solutions is expected to help customers using Avaya Proactive Contact run their outbound calling campaigns with ease and efficiency.
“Companies like MUG Enterprise are helping Avaya by creating solutions that expand and customize our products for our customers,” said Eric Rossman, vice president, developer relations.
By being Avaya compliant, the MUG Interceptor application is expected to enable businesses to speed up deployment of new applications, reducing network complexity and implementation costs. Best-in-class abilities can also be added without replacing existing infrastructure.
The Interceptor application helps businesses stay compliant with federal laws concerning outbound-calling contact centers. It does this by helping to identify the nature of the telephone number being called.
“Interceptor is an easy to install, standalone application that requires minimal information from the customer. This simplifies upgrades or add-ons in the future, by reducing out of service time,” noted Alex G Demczak, general manager at MUG Enterprise.
MUG Enterprise, a technology partner in the Avaya DevConnect program, is eligible to submit products for compliance testing by Avaya Test lab. The program is an initiative to promote third-party products that interoperate with Avaya technology.
The U.S. Bank, which specializes in mortgages, is cited as an example of a company that has benefited by the interoperability of MUG Enterprise and Avaya solutions. MUG’s Interceptor application helped identify mobile numbers for compliance and customer targeting.
ContactCenterSolutions announced the winners of its Fifth Annual Unified Communications Product of the Year Award. Avaya IP Office was among this year’s elite list of winners. The award distinguishes those companies that brought ground-breaking advancements to UC technologies in the past year.
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