Contact Center Solutions Featured Article

MUG Enterprise's Interceptor Platform Becomes Avaya Compliant

January 09, 2013

Today, call centers have to face numerous regulatory issues and stay compliant without straying from the stringent rules and regulations concerning outbound calling. To help them do that, MUG enterprise, an international consulting group, reported that its Interceptor Platform application is now compatible with Avaya (News - Alert) Proactive Contact 5.0.

The interoperability of MUG Enterprise and Avaya solutions is expected to help customers using Avaya Proactive Contact run their outbound calling campaigns with ease and efficiency.

“Companies like MUG Enterprise are helping Avaya by creating solutions that expand and customize our products for our customers,” said Eric Rossman (News - Alert), vice president, developer relations.

By being Avaya compliant, the MUG Interceptor application is expected to enable businesses to speed up deployment of new applications, reducing network complexity and implementation costs. Best-in-class abilities can also be added without replacing existing infrastructure.

The Interceptor application helps businesses stay compliant with federal laws concerning outbound-calling contact centers. It does this by helping to identify the nature of the telephone number being called.

 “Interceptor is an easy to install, standalone application that requires minimal information from the customer. This simplifies upgrades or add-ons in the future, by reducing out of service time,” noted Alex G Demczak, general manager at MUG Enterprise.

MUG Enterprise, a technology partner in the Avaya DevConnect (News - Alert) program, is eligible to submit products for compliance testing by Avaya Test lab. The program is an initiative to promote third-party products that interoperate with Avaya technology.

The U.S. Bank, which specializes in mortgages, is cited as an example of a company that has benefited by the interoperability of MUG Enterprise and Avaya solutions. MUG’s Interceptor application helped identify mobile numbers for compliance and customer targeting.

TMCnet announced the winners of its Fifth Annual Unified Communications (News - Alert) Product of the Year Award. Avaya IP Office was among this year’s elite list of winners. The award distinguishes those companies that brought ground-breaking advancements to UC technologies in the past year.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence Lync Integration

The Contact Center Solutions Community continues to grow in terms of both jobs and the reach of community interests as this week's news highlights. [ Read More ]
10/25/2014

Case Study: A Web-based Forecasting Solution for Sizeable Contact Centers

Technological advances over the past decade have led to an explosion of data. Companies across all industries are working hard to learn how to harness this data to improve their business operations and run more efficiently. This is the same story for the contact center solutions community - using data effectively can help with workload management and staffing optimization. The case study below demonstrates how two companies, Fourworkx and Shinetech Software, worked together to move workforce man… [ Read More ]
10/24/2014

Westpac Relies on Teradata Insights to Enhance Customer Experience

Australian bank Westpac selects Teradata solutions to get better insights for improving customer experience. [ Read More ]
10/24/2014

No Missing Links with Interactive Intelligence Lync Integration

There can be little denying that the Holy Grail for enhancing customer experiences is to absolutely ensure that the right people have the right tools at the right time to efficiently and effectively respond to customers in real-time. This is the reason so much attention and investment by vendors and their customers alike is being placed on omni-channel capabilities. [ Read More ]
10/24/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!