Contact Center Solutions Featured Article

HumanTouch Unveils Human4C to Enhance Collaboration, Communication and Business Management

December 28, 2012

HumanTouch, a provider of mission-critical IT services and solutions to public and private sectors clients for more than 14 years, recently introduced a new cloud-based growth Platform-as- a-Service called Human4C.

The platform allows HumanTouch to roll out innovative cloud-based applications and enhance its core capabilities which include collaboration, communication and business management.

It also powers a robust and highly scalable set of configurable tools that help build new processes and applications to meet current and emerging business demands.

By reducing the need and cost of hardware and software infrastructure, Human 4C allows HumanTouch to focus on developing customized business applications that promote innovation and growth.

“We could not be more pleased and excited with the opportunities that Human4C has and continues to provide us,” said Jim Benson, senior vice president of HumanTouch, in a statement.

He further added, “Like our clients, our business is changing daily. We needed a social platform that could evolve with our business through on-demand capabilities that allow us to innovate faster at a fraction of the cost. Our market is changing dynamically and our processes and systems need to change with them.”

The solution has been seamlessly implemented with the award-winning Force.com platform which delivers a comprehensive suite of business, IT and data management tools that can be configured and launched on demand. Force.com creates and deploys cloud applications for the social enterprise. Over 220,000 applications have been built using the Force.com platform by more than 100,000 customers.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Jamie Epstein

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!