Contact Center Solutions Featured Article

Clarity Consulting Unveils Clarity Connect 2.5

December 20, 2012

Clarity Connect provides contact center solutions created exclusively for Microsoft (News - Alert) Lync. The service is combined with an existing infrastructure to provide full functionality with one simple fixed fee per user.

Recently, the company unveiled Clarity Connect 2.5, the latest version of its native Lync contact center product. Connect 2.5 consists of a self-installation package and improved management and reporting power for its users, and is compatible with both Lync Server 2010 and now Lync Server 2013.

Connect 2.5 comes standard with a complete set of enterprise-ready features. Along with huge, globally-disperse, customer care-focused contact centers, it has flexible pricing and architecture options that easily heed the requirements of small, internal contact centers.

Microsoft Lync is an enterprise-ready unified communications platform. As part of its everyday productivity experience, Lync connects people everywhere, on Windows 8 and other devices.

Lync offers a consistent, single client platform for presence, immediate messaging, voice, video and a comprehensive meeting experience.

“We are excited about the advancements we have made with Clarity (News - Alert) Connect 2.5. We have received consistent feedback from small companies to global enterprises that organizations are looking for a more simplified way to install and maintain contact center applications,” said Jon Rauschenberger, chief technology officer at Clarity Consulting. “Connect 2.5 allows our customers to easily deploy and maintain a powerful, scalable solution that adds contact center functionality to their Lync environment and provides them with an easy path to move to Lync Server 2013.”

In July 2012, the company announced that ChemPoint.com, a software-based contact center application, installed the company’s Clarity Connect solution to strengthen its Unified Communications (News - Alert) (UC) platform in the North America, Europe and Asia-Pacific regions.

Clarity Connect was the first contact center application to use the Microsoft UC platform, with its first release in 2009.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence Celebrates 20th Anniversary

For most of the members of the Contact Center Solutions Community, it might be hard to remember a time when our community host Interactive Intelligence was not a significant player in the industry. However, as someone who has been around a bit longer, it seems like only yesterday that I started becoming intrigued with the activities of this company, which chose as its headquarters the unlikely location of Indianapolis, IN. [ Read More ]
12/19/2014

Spoken Communications to Power Avaya Hybrid Cloud Solution for Contact Centers

Avaya adds hybrid option for contact center transformation powered by Spoken Communications. [ Read More ]
12/19/2014

WebRTC Support on SIP PBX Highlights use for Omnichannel Interactions

2015 is going to highlight how and why WebRTC, SIP and Contact Centers are perfect together. [ Read More ]
12/19/2014

HHS Teams with Monster, Peer.org and Higi to Assist in Affordable Care Act Open Enrollment

The Health and Human Services Department (HHS)is using popular websites to spread word on open enrollment period. [ Read More ]
12/19/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!