Contact Center Solutions Featured Article

Clarity Consulting Unveils Clarity Connect 2.5

December 20, 2012

Clarity Connect provides contact center solutions created exclusively for Microsoft (News - Alert) Lync. The service is combined with an existing infrastructure to provide full functionality with one simple fixed fee per user.

Recently, the company unveiled Clarity Connect 2.5, the latest version of its native Lync contact center product. Connect 2.5 consists of a self-installation package and improved management and reporting power for its users, and is compatible with both Lync Server 2010 and now Lync Server 2013.

Connect 2.5 comes standard with a complete set of enterprise-ready features. Along with huge, globally-disperse, customer care-focused contact centers, it has flexible pricing and architecture options that easily heed the requirements of small, internal contact centers.

Microsoft Lync is an enterprise-ready unified communications platform. As part of its everyday productivity experience, Lync connects people everywhere, on Windows 8 and other devices.

Lync offers a consistent, single client platform for presence, immediate messaging, voice, video and a comprehensive meeting experience.

“We are excited about the advancements we have made with Clarity (News - Alert) Connect 2.5. We have received consistent feedback from small companies to global enterprises that organizations are looking for a more simplified way to install and maintain contact center applications,” said Jon Rauschenberger, chief technology officer at Clarity Consulting. “Connect 2.5 allows our customers to easily deploy and maintain a powerful, scalable solution that adds contact center functionality to their Lync environment and provides them with an easy path to move to Lync Server 2013.”

In July 2012, the company announced that ChemPoint.com, a software-based contact center application, installed the company’s Clarity Connect solution to strengthen its Unified Communications (News - Alert) (UC) platform in the North America, Europe and Asia-Pacific regions.

Clarity Connect was the first contact center application to use the Microsoft UC platform, with its first release in 2009.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

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