Contact Center Solutions Featured Article

Altitude Software Wins Award from Frost & Sullivan

December 19, 2012

Altitude Software, a company that provides contact center technology, recently received the 2012 Frost & Sullivan (News - Alert) Latin American Contact Center Applications Growth Leadership Award.

The company has been recognized for the growth of its contact center applications in the Latin America market.

Altitude offers unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude is ISO 9001 certified for its worldwide support. The company has won 50+ industry awards.

The company also delivers a complete suite of modular solutions that let companies automatically respond to changing business needs, improving the overall customer service and achieving a significant return on investment.

Frost & Sullivan presents this award annually to the company that has demonstrated excellence in capturing the highest annual compound growth rate for the past three years.

Altitude Software’s (News - Alert) revenue growth in Latin America in 2011 strengthened its standing in the overall contact center applications sector, with 3.3 percent of market share. In the outbound segment, Altitude posted an increase of 4.6 percent, returning the company to its leadership position in this sector in Latin America,” stated Juan Manuel Gonzalez, Industry Manager from Frost & Sullivan. “This performance in 2011 indicates that Altitude was not only growing organically, but was also likely displacing competitors in the Latin American market.”      

 “We are honored to be recognized as a market leader, not only because of our business growth, but because our applications help contact centers execute business strategies in real time and deliver maximum value in a wide range of operational situations,” said Elaine Ferreira, Altitude Software president for Latin America. "Altitude brings to the market significant innovations to support next-generation customer service, intelligent campaigns, advanced management tools and social media engagement.”

In January, Altitude Software recently signed a reseller agreement with Spanlink (News - Alert) Communications. Under the agreement, Spanlink, a Cisco contact center and customer collaboration solutions provider, will resell Altitude’s agent script development tools and unified desktop solution.

Spanlink’s Cisco (News - Alert) contact center solutions will integrate a wide range of Altitude’s software offerings as well, including the Altitude Scripting Studio and Altitude Unified Desktop.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Dell, Opower, TeleTech Address Customer Experience

The week in contact center solutions saw the introduction by Opower of a new solution to the marketplace, the partnership of Dell and Medallia, the announcement of a new TeleTech call center in the lone star state, and the awarding of accolades to Ambs Call Center. [ Read More ]
10/18/2014

Opower's Customer Engagement Platform Gets a Makeover with New Analytic Tools

Enterprises all over the world, across many industries and sectors, have woken up to the importance of delivering sound customer service. The utility sector is no exception. In fact, at a time when the earth's fossil fuel reserves are fast diminishing, the gas, water and electric utility companies are striving to take the customer relationship to a far deeper level, so that they may find themselves in a better position to influence their customers to adopt more sustainable lifestyles and minimiz… [ Read More ]
10/15/2014

Ambs Call Center Presented with 2014 CAM-X Award of Excellence

For the fifth consecutive year, Ambs Call Center is said to have received the exclusive 2014 CAM-X Award of Excellence and also has been rated as the one of the top 10 answering services in terms of quality in North America. [ Read More ]
10/13/2014

Dell Announces Medallia as Open Networking Customer

Medallia, a global leader in Software-as-a-Service Customer Experience Management solutions, recently opted for Dell's Open Networking solutions [ Read More ]
10/13/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!