Contact Center Solutions Featured Article

December 19, 2012

Altitude Software Wins Award from Frost & Sullivan

By Rahul Arora

TMCnet Contributor

Altitude Software, a company that provides contact center technology, recently received the 2012 Frost & Sullivan (News - Alert) Latin American Contact Center Applications Growth Leadership Award.

The company has been recognized for the growth of its contact center applications in the Latin America market.

Altitude offers unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude is ISO 9001 certified for its worldwide support. The company has won 50+ industry awards.

The company also delivers a complete suite of modular solutions that let companies automatically respond to changing business needs, improving the overall customer service and achieving a significant return on investment.

Frost & Sullivan presents this award annually to the company that has demonstrated excellence in capturing the highest annual compound growth rate for the past three years.

“Altitude Software’s (News - Alert) revenue growth in Latin America in 2011 strengthened its standing in the overall contact center applications sector, with 3.3 percent of market share. In the outbound segment, Altitude posted an increase of 4.6 percent, returning the company to its leadership position in this sector in Latin America,” stated Juan Manuel Gonzalez, Industry Manager from Frost & Sullivan. “This performance in 2011 indicates that Altitude was not only growing organically, but was also likely displacing competitors in the Latin American market.”

“We are honored to be recognized as a market leader, not only because of our business growth, but because our applications help contact centers execute business strategies in real time and deliver maximum value in a wide range of operational situations,” said Elaine Ferreira, Altitude Software president for Latin America. "Altitude brings to the market significant innovations to support next-generation customer service, intelligent campaigns, advanced management tools and social media engagement.”

In January, Altitude Software recently signed a reseller agreement with Spanlink (News - Alert) Communications. Under the agreement, Spanlink, a Cisco contact center and customer collaboration solutions provider, will resell Altitude’s agent script development tools and unified desktop solution.

Spanlink’s Cisco (News - Alert) contact center solutions will integrate a wide range of Altitude’s software offerings as well, including the Altitude Scripting Studio and Altitude Unified Desktop.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Braden Becker

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