Contact Center Solutions Featured Article

Altitude Software Wins Award from Frost & Sullivan

December 19, 2012

Altitude Software, a company that provides contact center technology, recently received the 2012 Frost & Sullivan (News - Alert) Latin American Contact Center Applications Growth Leadership Award.

The company has been recognized for the growth of its contact center applications in the Latin America market.

Altitude offers unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude is ISO 9001 certified for its worldwide support. The company has won 50+ industry awards.

The company also delivers a complete suite of modular solutions that let companies automatically respond to changing business needs, improving the overall customer service and achieving a significant return on investment.

Frost & Sullivan presents this award annually to the company that has demonstrated excellence in capturing the highest annual compound growth rate for the past three years.

Altitude Software’s (News - Alert) revenue growth in Latin America in 2011 strengthened its standing in the overall contact center applications sector, with 3.3 percent of market share. In the outbound segment, Altitude posted an increase of 4.6 percent, returning the company to its leadership position in this sector in Latin America,” stated Juan Manuel Gonzalez, Industry Manager from Frost & Sullivan. “This performance in 2011 indicates that Altitude was not only growing organically, but was also likely displacing competitors in the Latin American market.”      

 “We are honored to be recognized as a market leader, not only because of our business growth, but because our applications help contact centers execute business strategies in real time and deliver maximum value in a wide range of operational situations,” said Elaine Ferreira, Altitude Software president for Latin America. "Altitude brings to the market significant innovations to support next-generation customer service, intelligent campaigns, advanced management tools and social media engagement.”

In January, Altitude Software recently signed a reseller agreement with Spanlink (News - Alert) Communications. Under the agreement, Spanlink, a Cisco contact center and customer collaboration solutions provider, will resell Altitude’s agent script development tools and unified desktop solution.

Spanlink’s Cisco (News - Alert) contact center solutions will integrate a wide range of Altitude’s software offerings as well, including the Altitude Scripting Studio and Altitude Unified Desktop.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Boston Retail Partners' Survey Reveals 87 Percent Plan on Using Gamification

The latest survey from Boston Retailers Partners reveals retailers are implementing customer relationship management (CRM) solutions as a key enabler to influencing customers. And gamification has become an important tool as part of the CRM deployment. [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!