Contact Center Solutions Featured Article

Stratus Contact Solutions Partners with Telrite, Life Wireless

December 19, 2012

Stratus Contact Solutions, a U.S.-based multichannel contact center, recently signed a contract with Telrite Corporation and Life Wireless for call center support. Telrite Corporation and Life Wireless provide cellular phone service to income-eligible customers through the Lifeline program.

As a result of the agreement, Life Wireless customers can now contact the experienced customer service agents of Stratus for any inquiries about services, equipment, customer education, new orders, activations/renewals and purchase of additional minutes. The Stratus’ U.S.-based, multilingual customer contact center will be at the disposal of customers 24 hours a day, seven days a week.

"We chose Stratus based on their extensive telecommunications industry experience and best in class multichannel customer care," said Brian Lisle, president of Telrite Corporation. "We needed a partner to grow with - one who could scale quality customer representatives and that understands our business."

"We connect with our clients' customers across multiple channels, from calls to social media, and understand how to facilitate ROI-driven customer engagements," said Dennis Stoutenburgh, president of Stratus Contact Solutions.

"Stratus Contact Solutions represents the evolution of customer-centric solutions in a social-business landscape," said Mike Lewis, chairman of Stratus Contact Solutions.

Stratus Contact Solutions provides 24/7 customer excellence through the form of inbound and outbound contact center services. Stratus' contact solutions are designed to improve its client's cost structure and provide professional, high-touch, US-based outsourced services. Stratus Contact solutions provides strategic customer contact solutions that range from multi-lingual high-touch customer care to social media strategy development and support, rich -email and chat applications, interactive voice response (IVR), inbound and outbound call center services, loyalty programs and social commerce strategies. Stratus Contact Solutions has earned distinction in the contact center marketplace by introducing such services as social media campaign management, both proactive sales campaigns for lead generation, and reactive campaigns for reputation management efforts.

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Edited by Brooke Neuman

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