Contact Center Solutions Featured Article

CXPA Signs Interactive Intelligence as Silver Sponsor

December 19, 2012

In the days of intense competition, keeping customers satisfied is as important as winning new customers. Sometimes, a company can make a name for itself solely on the type of customer experience it provides. Similarly, there are endless instances of good products which have failed to make a mark simply because the company did not provide a customer experience worth remembering.

Realizing this, Interactive Intelligence (News - Alert) has joined The Customer Experience Professionals Association (CXPA) as its latest corporate member and Silver Sponsor.

The newest CXPA Corporate Members include OTEAcademy SA, Bennett Next, Touchpoint Dashboard, Genesys (News - Alert), Harvard Pilgrim and Sage.

According to the organization, membership and participation has gradually increased since its founding in 2011. Now, it has education excess of 1,700 members in its community. As companies look to share, learn, network, and improve the overall quality of the user experience management discipline, the organization's innovative offerings continue to attract new participants.

The members of CXPA include individuals looking to make their mark on the profession, and firms that want to make an identity for themselves in their industries. It offers valuable professional development and networking opportunities available nowhere else. CXPA also works to provide wider advantages. For both consumers (B2C) and business (B2B) customers, the organization’s members come together to establish best practices and promote a better appreciation of the discipline of customer experience.

“Our newest members come from several different countries, demonstrating the global importance of the customer experience discipline, as well as the value of the CXPA's offerings," said Bruce Temkin, CXPA co-founder and chair. "It will be exciting to watch the synergies grow in our international community of CX practitioners, as our members share their experiences and successes and make connections across national boundaries.”

In 2011, Sprint joined Customer Experience Professionals Association (CXPA) as a founding corporate member. The company joins more than 30 other Founding Corporate Members of CXPA, as the first wireless carrier to become a member of the global industry trade group. This group looks to produce and maintain an overall positive customer experience. Sprint (News - Alert) identifies the critical importance of enhancing the overall experience for its customers.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!