Contact Center Solutions Featured Article

Moxie Software Releases Social Chat Application that Integrates with Facebook's API

December 12, 2012

Moxie Software Inc., a specialist in customer-centric enterprise social software, has rolled out its new social chat application for customer sales and service that leverages Facebook’s (News - Alert) API.

The new chat app helps customer sales and service representatives leverage public and shared information on a consumer's Facebook profile to deliver personalized offers and more informed interactions.

Moxie’s new Engage+ App, now available with Chat Spaces, enables companies to chat directly with consumers on Facebook and even convince the competitor's fan to become their customer using the social medium.

This way, companies can create a personalized shopping experience directly on Facebook.

Once a consumer accepts an offer to chat with a brand on Facebook, Moxie's Engage+ app gives companies access to information that the consumer has opted to share, such as his or her age, friend count, interests and likes.

The user can also see whether or not the consumer has liked a competitor's page.

“Social commerce requires brands to use new technologies that meet the expectations of socially-connected consumers,” said Tom Kelly, president and CEO at Moxie Software. “With our new social chat application, brands will have access to a consumer’s rich brand profile enhancing their ability to tailor services and offerings, and ultimately drive revenue. Our Engage+ App makes Moxie’s Chat Spaces the most powerful application in the market, building on our promise of using social technologies to bring companies closer to their customers.”

Sales Chat Spaces’ live support software even comes with powerful tools to help users monitor and track Web traffic. Real-time monitoring of shopping cart value, leads, referrals and page visits help agents track and invite the right prospective customers to chat.

The Chat Spaces with Engage+ App is currently available, and additional details can be found here.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Rimhub Holdings, Inc. Acquires Systems Integration

Rimhub Holdings has announced that the company has acquired Systems Integration, Inc. (SII), a company that provides contact center and IT help desk infrastructure solutions to U.S. Government agencies and commercial enterprises. The company also provides contact center and help desk systems. [ Read More ]
07/29/2014

California Association of Realtors Enhances Responsiveness with Interactive Intelligence

In the contact center solutions community, we hear so much these days about improving the customer experience and doing so with the additional objective of reducing costs. Contact centers after all are the front lines of customer interactions. Being able to be more responsive is key, along with taking advantage of state-of-the-art communications to dramatically reduce operating expenses. [ Read More ]
07/29/2014

Logitech's USB headset H570e to Enhance the UC Experience

With workplaces constantly changing, there has been an accelerated demand for software and headsets; while the transition to a softphone is almost automatic, the search for a good affordable headset that's tuned to unified communications platforms isn't easy. However, Logitech has a new comfortable one lined up that might just suit their needs-the USB headset H570e. [ Read More ]
07/28/2014

Talk2Rep Partners with Lighthouse Works

Talk2Rep, Inc., a national business process outsourcing (BPO) provider based in Florida, has entered into a strategic partnership with Lighthouse Works. This partnership offers improved job opportunities for people who have poor visions. [ Read More ]
07/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!