Contact Center Solutions Featured Article

transcosmos Unveils Fourth Call Center in Sapporo City

December 12, 2012

Transcosmos, Inc. had launched a call center known as "Marketing Chain Management Center Sapporo Odori-Kita" in the city of Sapporo on September 1 this year. The site, which is the fourth one unveiled by the organization in the city, is now ready for operations.

transcosmos already has three call centers located in the city of Sapporo, namely MCM Center Sapporo Odori-Minami, MCM Center Sapporo Odori-Chuo, and MCM Center at the Sapporo train station. All the call centers, including the most recent addition, along with the onsite system will be used by transcosmos for offering call center services.

The organization decided to open the fourth call center in light of the rise in current business and acquisitions of new clients.

MCM Center Sapporo Odori-Kita is situated in the core of Sapporo’s business market, right at the corner of Ekimae Dori (Street) and Kita Ichijo Dori. Located at a walking distance of five minutes from both MCM Center Sapporo Odori- Minami and MCM Center Sapporo Odori-Chuo, the call center also accommodates “Work it! Plaza Sapporo.”

A comprehensive assortment of employment data, from the permanent openings at transcosmos to contract/temporary and part-time openings, are offered at Work it! Plaza Sapporo. In-depth data related to the several services offered by transcosmos is therefore available to all, allowing employees at the call center to work harmoniously with each other in the arenas of recruiting and business.

Career seminars and conferences are held at Work it! Plaza Sapporo especially for four-year college/university and community college students and housewives seeking communicator openings. A thorough working of the call center operations is also showcased at the facility.

MCM Center Sapporo Odori-Kita is located at Takeda Resona Building, 1-2, 4-Chome, Kita Ichijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido. With an area of 979.63 square meters, the center houses 300 workstations.

A major source of call center services in Japan, transcosmos boasts at least 12,000 work stations. The latest call center is the 23rd site operated by transcosmos in Japan.

There’s a rising requirement for transcosmos to extend business over numerous centers in the past few years, mainly from a Business Continuity Plan perspective. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence's Ninth Consecutive Year of Happy Employees

Interactive Intelligence managed to land in position 14 on Indiana's 2015 Best Places to Work list, taking its slot in the "major companies" category. [ Read More ]
05/27/2015

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!