Contact Center Solutions Featured Article

transcosmos Unveils Fourth Call Center in Sapporo City

December 12, 2012

Transcosmos, Inc. had launched a call center known as "Marketing Chain Management Center Sapporo Odori-Kita" in the city of Sapporo on September 1 this year. The site, which is the fourth one unveiled by the organization in the city, is now ready for operations.

transcosmos already has three call centers located in the city of Sapporo, namely MCM Center Sapporo Odori-Minami, MCM Center Sapporo Odori-Chuo, and MCM Center at the Sapporo train station. All the call centers, including the most recent addition, along with the onsite system will be used by transcosmos for offering call center services.

The organization decided to open the fourth call center in light of the rise in current business and acquisitions of new clients.

MCM Center Sapporo Odori-Kita is situated in the core of Sapporo’s business market, right at the corner of Ekimae Dori (Street) and Kita Ichijo Dori. Located at a walking distance of five minutes from both MCM Center Sapporo Odori- Minami and MCM Center Sapporo Odori-Chuo, the call center also accommodates “Work it! Plaza Sapporo.”

A comprehensive assortment of employment data, from the permanent openings at transcosmos to contract/temporary and part-time openings, are offered at Work it! Plaza Sapporo. In-depth data related to the several services offered by transcosmos is therefore available to all, allowing employees at the call center to work harmoniously with each other in the arenas of recruiting and business.

Career seminars and conferences are held at Work it! Plaza Sapporo especially for four-year college/university and community college students and housewives seeking communicator openings. A thorough working of the call center operations is also showcased at the facility.

MCM Center Sapporo Odori-Kita is located at Takeda Resona Building, 1-2, 4-Chome, Kita Ichijo Nishi, Chuo-ku, Sapporo-shi, Hokkaido. With an area of 979.63 square meters, the center houses 300 workstations.

A major source of call center services in Japan, transcosmos boasts at least 12,000 work stations. The latest call center is the 23rd site operated by transcosmos in Japan.

There’s a rising requirement for transcosmos to extend business over numerous centers in the past few years, mainly from a Business Continuity Plan perspective. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

FCC Issues Report on April 911 Outage

911 service are one of those things that people expect to be there when they need it. An outage in April of this year knocked out 911 service to 11 million people, and the Federal Communications Commission has released a damning report, according to Threatpost. [ Read More ]
10/23/2014

Ogilvy & Mather Launches Global Center for Data Excellence

Ogilvy & Mather, one of the largest marketing communications companies in the world, has launched a global center for data excellence known as of OgilvyAmp. [ Read More ]
10/23/2014

Putting the 'I' in IVR with Virtual Assistants

There are countless reasons for calling customer service centers. Too often, the result is a virtual interaction that multiplies the negative experience with the brand and gives IVR a bad name. [ Read More ]
10/23/2014

jobs4america Records 16,080 Net New US Contact Center Jobs Created in Q3

jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America. [ Read More ]
10/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!