Contact Center Solutions Featured Article

Crittercism, UserVoice Provide Inclusive Customer Communication Platform

December 11, 2012

Crittercism, in association with UserVoice, will offer an all-inclusive customer communication platform especially for mobile app developers. The platform will assist developers to track and administer performance of the apps. A solitary, user-friendly dashboard, which will be released in the future releases, will assist developers in communicating with customers instantaneously. The two organizations will also provide solutions to support problems using the cloud.

The two main problems disturbing user retention and in-app purchases are app crashes and user assistance. The very crucial consumer assistance has been directly affecting the ratings of the app store, reviews, consumer commitment and revenue.

The current developers using the sturdy Mobile APM (News - Alert) offering from Crittercism will now be able to use UserVoice for iOS for introducing a consumer assistance contact form into iOS mobile applications in a simplified manner, ensuring direct response from an iPhone (News - Alert) or iPad.

In a statement, Andrew Levy, co-founder and CEO, Crittercism said, "Crittercism's mobile APM solution is extremely flexible and we are able to easily integrate new technologies into our system that make developers' lives easier. We are pleased to expand on our platform to offer our developers new, unique ways to reach their customers to offer the best user experience possible and provide actionable ideas on how to improve their products."

As a result of the collaboration, hosted feedback forums can also be accessed by mobile app developers. At these forums, users can develop, converse and finalize their thoughts in order to prioritize order of importance. The forums also provide the developers with a simplified method of gathering important feedback and enhancing the apps in an appropriate way. Consumer satisfaction and retention will therefore increase as the developers leverage this inclusive customer communication and assistance service.

Richard White, CEO, UserVoice said, "Consumers today expect a seamless mobile app experience, and will often abandon an app based on continued crashes or other issues, especially if they aren't able to quickly report and resolve them. With Crittercism, we are extending our customer communication, support and feedback capabilities to mobile app developers, giving them the most comprehensive, flexible and intuitive support solution for mobile applications."

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

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