Contact Center Solutions Featured Article

MDLsolutions and Pimsware Create State-of-the-Art Call Center

December 07, 2012

MDLsolutions (News - Alert) has partnered up with Pimsware to construct a brand-new state-of-the-art call center. The new call center will use technology from both companies to provide an all-in-one facility.

The partnership made sense; MDLsolutions offers companies the ability to bring VoIP (voice over the Internet) into their offices in a simple and reliable manner. The company creates customizable solutions for everyday use, offering predictive dialers to make agents time more efficient and cost worthy. The company can setup a complete virtual call center for any business using a Windows PC.

Meanwhile, Pimsware works on the software side and develops solutions to help companies organize large amounts of data through an online platform. The company created a CRM solution that helps keep track of calls, customer information, and customer support. The plan is to bring the best of what both these companies have to offer, to a new call center.

“The integration of MDLsolutions call center solution with the Pimsware CRM software has enabled us to provide a comprehensive call center solution for collection companies at a very affordable price,” MDLsolutions said in a statement. “In today’s market place there is a high value placed on the benefits of using a supported Predictive Dialer and CRM solution to increase productivity in your call center, and now its more affordable than ever before.” Together, these products will be used to create the ultimate call center.

Michael Langman, MDLsolutions co-founder, said not only would this new partnership help benefit agent’s efficiency, but it would also allow companies to save tremendously on equipment expenses. “MDLsolutions set out to reduce a call center’s cost of deploying complex and normally expensive, PBX (News - Alert) and Predictive Dialer systems,” said Langman.

“With the MDLsolutions affordable call center solution that is now able to fully integrate with Pimsware CRM, the call center has a reliable, accurate reporting, agent monitoring, and recording software tool – at an aggressively cost effective price intended to competitively reduce system expenses. The cost saving is immediate – not some time in the near or distant future.”

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

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