Contact Center Solutions Featured Article

Delta Air Lines Selects MotivEngine from Affinion Loyalty Group

December 06, 2012

Affinion Loyalty Group’s MotivEngine product has been selected by Delta Air Lines. With this, Delta looks to add various new features to its service recovery program.

If Delta customers have to face a non-weather related travel issue, they will now be compensated for their trouble by Delta's Customer Care associates. Delta users will be provided a choice of various merchant gift cards with the help of MotivEngine, which will be provided apart from airline credits and SkyMiles. 

Usually, MotivEngine provides a simple-to-use, delivery platform, and companies that make use of MotivEngine can access a dependable catalog of gift cards, digital goods, and merchandise rewards to be used as compensation or incentives.

Affinion Loyalty Group’s products and services are used by one in two American families. The company gets incremental revenue by enhancing customer loyalty for its clients.

“More than ever before, the highly-connected, fast moving world we live in requires companies to be able to create an engaging, valuable and memorable customer experience," said Scott Lazear, president of Affinion Loyalty Group. "Whether trying to mitigate a poor customer service experience or incenting a desirable behavior, MotivEngine connects your customers to your brand through positive reinforcement.”

The company recently introduced Shopraising Mall, a new product providing the opportunity for supporters of their not-for-profit partners to shop online for gift cards and at the same time raise money for the organizations. With the Shopraising Mall, the company looks to create a new and simple way for not-for-profits to raise money. ALG modeled the Shopraising Mall on consumer spending habits.

The company has reportedly received insight into its partnerships with some of the top financial institutions in the country.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Xerox in Gartner's Leaders Quadrant for Third Straight Year on the Strength of its BPO Services

Gartner recently announced that as a result of its research and evaluation, Xerox's performance in business process outsourcing (BPO) had placed it in the Leaders Quadrant for that industry for 2014. It marks the third straight year that Xerox has received such recognition. [ Read More ]
04/15/2015

Evariant Delivers More Data Driven Solutions for the Healthcare Industry

With so much information at their disposal, service providers are offering solutions that make sense of all this data while combining different products and services to improve the overall operations of healthcare providers. The new release by Evariant looks to use big data and analytics to improve the experience of patients, physicians and employers with contact center solution for real-time engagement and mobile Physician Relationship Management app. [ Read More ]
04/13/2015

The FCC Hits AT&T With the Largest Privacy and Data Security Enforcement Action to Date

A breach that took place in AT&T call centers in Mexico, Colombia and the Philippines didn't make much news when it happened; but what brought it to light was the settlement the company made with the FCC. [ Read More ]
04/13/2015

Enghouse Interactive CRM Connecter 1.0 Certified for Integration with SAP

The big trend in customer experience management (CEM) is enabling customer care agents to have better real-time visibility of all aspects of the customer journey. In particular this means providing the valuable information that exists in customer relationship management systems and other databases where relevant information resides. [ Read More ]
04/10/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!