Contact Center Solutions Featured Article

Delta Air Lines Selects MotivEngine from Affinion Loyalty Group

December 06, 2012

Affinion Loyalty Group’s MotivEngine product has been selected by Delta Air Lines. With this, Delta looks to add various new features to its service recovery program.

If Delta customers have to face a non-weather related travel issue, they will now be compensated for their trouble by Delta's Customer Care associates. Delta users will be provided a choice of various merchant gift cards with the help of MotivEngine, which will be provided apart from airline credits and SkyMiles. 

Usually, MotivEngine provides a simple-to-use, delivery platform, and companies that make use of MotivEngine can access a dependable catalog of gift cards, digital goods, and merchandise rewards to be used as compensation or incentives.

Affinion Loyalty Group’s products and services are used by one in two American families. The company gets incremental revenue by enhancing customer loyalty for its clients.

“More than ever before, the highly-connected, fast moving world we live in requires companies to be able to create an engaging, valuable and memorable customer experience," said Scott Lazear, president of Affinion Loyalty Group. "Whether trying to mitigate a poor customer service experience or incenting a desirable behavior, MotivEngine connects your customers to your brand through positive reinforcement.”

The company recently introduced Shopraising Mall, a new product providing the opportunity for supporters of their not-for-profit partners to shop online for gift cards and at the same time raise money for the organizations. With the Shopraising Mall, the company looks to create a new and simple way for not-for-profits to raise money. ALG modeled the Shopraising Mall on consumer spending habits.

The company has reportedly received insight into its partnerships with some of the top financial institutions in the country.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence's Ninth Consecutive Year of Happy Employees

Interactive Intelligence managed to land in position 14 on Indiana's 2015 Best Places to Work list, taking its slot in the "major companies" category. [ Read More ]
05/27/2015

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!