Contact Center Solutions Featured Article

December 06, 2012

Insource Technology Corporation and Altigen Team Up to Offer MaxACD Contact Center Solution for Microsoft Lync

By Carolyn J Dawson

TMCnet Contributor

AltiGen (News - Alert) Communications, Inc and Insource Technology Corporation recently announced that they would collaborate in order to provide AltiGen's MaxACD Contact Center for Microsoft (News - Alert) Lync. Those customers who install the solution will also be able to avail the company's value-added guarantee. AltiGen Communications, Inc is a specialist provider of software-based unified communications solutions.

Insource Technology Corporation has been in operation for over two decades and specializes in a broad range of IT services such as unified communications, enterprise wireless networks, enterprise application solutions and managed IT services.

In a statement, Chris Hayes, Insource director of Unified Communications (News - Alert), said, "Microsoft Lync is the best communications and collaboration system on the market today. To provide a comprehensive solution for our customers, we chose to add contact center capability to our Microsoft Lync offerings. We selected AltiGen's MaxACD solution over three other Microsoft Qualified products based on MaxACD's maturity, ease of use and attractiveness of the license structure and pricing to customers. We were also thoroughly impressed with its functionality. We will be deploying our first MaxACD contact center later this month for Lakewood Church and Joel Osteen Ministries."

Insource is a Microsoft Gold UC Partner and has successfully implemented Microsoft Lync at more than 40 companies. Insource assures its customers that its solutions are built to last and provides them with a unique value-added guarantee. The guarantee stipulates that a client has the right to adjust payment if it is deemed that the value added is not commensurate with the established fee arrangement.

AltiGen VP of Sales Mike Plumer, said, "Insource Technology Corporation has built an impressive reputation over the years for providing unmatched service and expertise. In addition to their wide range of Microsoft and network services offerings, they are developing value add products such as the Insource Lync Virtual Receptionist. We are impressed by their comprehensive approach to providing complete solutions for their customers. We are extremely pleased to have them join our growing network of top Microsoft partners offering MaxACD."

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Brooke Neuman

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