Ordina and Aspect Implement Lync in Contact Centers
December 05, 2012
Ordina and Aspect (News - Alert) have united, signing a cooperation agreement in which Ordina implements and integrates Aspect software with Lync Servers at contact centers across the Netherlands.
As a result, contact centers will now be able to cooperate with a greater level of efficiency, thanks to integrated communications platforms.
As Lync takes all communications and puts them on a single platform, along with a person’s availability, it lets employees connect with each other in the best way possible at the best time available.
It also makes long-distance conversations and collaboration easier and more efficient.
Aspect’s software provides opportunities for Lync integration, which will in turn assist contact centers. With greater cooperation between employees and centers, customers will receive a consistent and quality experience when calling in, assuring they can reach the agent they need.
Given how contact centers often have to deal with customers tired of going through agent after agent, being placed on hold each time, this will not only be a time saver, but save people on both ends of the call from unnecessary frustration.
"Thanks to our collaboration with Aspect, we are able to further shape our services within our innovation theme Unified Communications (News - Alert) and Collaboration,” said Barend de Zoete, Ordina’s director of Professional Services and Products. “It also means that our customers in the Benelux can benefit from the numerous possibilities of Unified Communications and Collaboration, and more specifically Lync. We are pleased that Aspect recognizes our know-how and expertise in this area and selected us as their partner."
Ordina, which implements strategy in business processes and ICT systems, has made a great choice. Lync is an excellent tool for contacting and communicating with colleagues efficiently and conveniently, which is just what contact centers need.
Agents and customers alike will benefit from Lync, thanks to Ordina and Aspect.
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Edited by Braden Becker