Contact Center Solutions Featured Article

TCN Adds Innovative Tools to Enhance Call Center Efficiency

December 04, 2012

TCN Inc. has announced the release of exciting new features in campaign linking that takes the guesswork out of scheduling outbound calling campaigns, ensuring no downtime. These new features display a company’s commitment to offer consistent value to its customers through innovation. Campaign Linking is designed to enhance call center efficiency.

It helps call center representatives be productive as they seamlessly move from the end of one campaign to the start of the next, eliminating time used to schedule resets. Additionally, it also enables managers to keep an eye on the whole campaign. It helps managers to stay fixated on evaluating and improving overall performance, instead of schedule changes.  Terrel Bird, CEO of TCN Inc. said, “In one instance, an agency running five daily campaigns with 35 agents is able to eliminate more than 20 lost FTE hours each day.”

TCN’s Dashboard is an accessible and actionable performance indicator. It presents 10 real-time call center statistics for managers to clearly and quickly see where productivity bottlenecks are occurring. It offers managers live status updates and historical context allows for an unprecedented opportunity to improve call center efficiency. So it allows them to make quick decisions about the next actionable step needed to not only get desired outcomes, but exceed them.

Real Time Monitoring is a great tool for supervisors and managers to measure call center representative’s skills and match them to the requirements of specific outbound and inbound calling campaigns“Sometimes we surprise ourselves with the enhanced features we are developing for our clients,” says in a statement CEO Bird. “These releases, available in real-time from the cloud at no extra charge, will drive call center productivity to heights beyond even our own lofty expectations.”

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Gubagoo Optimizes its Chat Platform for Mobile

Gubagoo is enabling dealers to track and target customers that visit their website through a smartphone or a tablet. [ Read More ]
04/22/2014

Wisconsin Making Call Center Business Worthwhile for SPI Global

The call center business market is one that has been getting all the more popular over the last few months. That has never been more obvious in Madison, Wis., where the state has just announced it will be giving a Philippines-based outsourcing company more than half a million dollars in order to expand a local call center. In exchange for incentives that will total $575,000 the company has said it will add as many as 286 jobs over the next three years. [ Read More ]
04/21/2014

Intelecom Launches New Version of Connect

Intelecom Group AS, a provider of contact centre solutions, recently announced that it has added a new set of feature in the newer version of Connect, its multichannel cloud based contact centre solution. The new features will help the clients monitor, manage and control the contact centre online and from within a single interface. [ Read More ]
04/21/2014

BenchmarkPortal Reveals the 2014 Top 100 Call Centers Contest Winners

For those of you in the contact center solutions industry, BenchmarkPortal should be a familiar name. If the name does not resonate, the company has carved out an impressive niche in the international contact center community, with vendors and contact center administrators, as a recognized analytics and consultative resource. As the name implies, it benchmarks almost every imaginable activity relating to contact centers and uses the knowledge gained from evaluation of key performance indicators … [ Read More ]
04/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!