Contact Center Solutions Featured Article

Indian Financial Services Company MOSL Chooses Sangoma for Multisite Call Center Solution

December 04, 2012

Motilal Oswal Securities Limited (MOSL), an India-based financial services firm, recently announced that it chose Sangoma’s Ameyo Call server solution to act as a central management hub for all call activities at key MOSL locations.

Drishti-Soft, a Gurgoan, India-based leading telecom solutions provider, provided the installation of the solution for MOSL and addressed the multitude of technical, regulatory and customer service demands that the financial services company faced to enable seamless call distribution.

Sangoma is a provider of hardware and software components that enable or enhance IP communications systems for both telecom and datacom applications. Its call server solution is expected to provide unfettered and timely access to MOSL’s call center financial agents from its various offices across India to maximize efficient customer access to its 1,600 team members located throughout the country.

Drishti-Soft installed the Ameyo Call server solution to act as a central management hub for all call activities at key MOSL locations. In order to support the multiple redundant 30-channel PRI spans to the Public Switched Telephone Network (PSTN) from each site, Drishti-Soft tapped Sangoma Technologies (News - Alert) for its highly-regarded 8-span E1 digital telephony interface boards.

"Sangoma''s boards provided a rock-solid foundation for the critical-path connection to the PSTN," said Kishore Daswani, project manager at Drishti-Soft, in a statement announcing the deployment. "The ease of integration between the Sangoma boards with the Ameyo software, the extraordinary product quality, and the expertise of the Sangoma support team all contribute to Ameyo''s reputation as a world-class platform that ensures MOSL is able to serve its clients without any worries.”

“The entire MOSL solution is built upon our commitment to provide a reliable and unfailing communications infrastructure, and the integration of the Sangoma boards allowed us to deploy a highly-effective customer service-centric solution for MOSL''s agents and customers,” added Daswani. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Plantronics' DA80 Makes Customer Service Centers Smarter

The moniker smart is now attached to phones, TVs, homes and even cars. As the size of computer processors get even smaller, more products will be embedded with the technology to make them smarter to deliver improved efficiency and productivity for many different industries. For contact centers, the goal is to always improve customer service, and then new Plantronics next-generation USB audio processor not only increases the effectiveness of service center operations, but it makes customer intera… [ Read More ]
02/25/2015

Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior

We are all familiar with Interactive Voice Response (IVR) systems as the first thing we typically encounter when calling a contact center. The fact of the matter is that today's IVR capabilities can do a lot more than just give us options for directing calls to the appropriate resources. They are in fact valuable tools for contact center administrators in terms of improving the customer experience. In fact, as illustrated by the recent announcement by Reston, VA-based cloud-based customer care s… [ Read More ]
02/25/2015

Interactive Intelligence Highlights Five Customer Interaction Trends to Watch in 2015

A few weeks ago collaboration, communications and customer engagement solutions provider Interactive Intelligence hosted a jam-packed webinar called What's New for Contact Centers in 2015 and Why it Matters. If you missed this event, you can still watch and listen to the archived version, and it is highly recommended to say the least. [ Read More ]
02/19/2015

Teleperformance Wins Frost & Sullivan Award for Product Leadership in Chile

Work with BBVA cited as Teleperformance Wins Frost & Sullivan Product Leadership in Chile award. [ Read More ]
02/18/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!