Contact Center Solutions Featured Article

Indian Financial Services Company MOSL Chooses Sangoma for Multisite Call Center Solution

December 04, 2012

Motilal Oswal Securities Limited (MOSL), an India-based financial services firm, recently announced that it chose Sangoma’s Ameyo Call server solution to act as a central management hub for all call activities at key MOSL locations.

Drishti-Soft, a Gurgoan, India-based leading telecom solutions provider, provided the installation of the solution for MOSL and addressed the multitude of technical, regulatory and customer service demands that the financial services company faced to enable seamless call distribution.

Sangoma is a provider of hardware and software components that enable or enhance IP communications systems for both telecom and datacom applications. Its call server solution is expected to provide unfettered and timely access to MOSL’s call center financial agents from its various offices across India to maximize efficient customer access to its 1,600 team members located throughout the country.

Drishti-Soft installed the Ameyo Call server solution to act as a central management hub for all call activities at key MOSL locations. In order to support the multiple redundant 30-channel PRI spans to the Public Switched Telephone Network (PSTN) from each site, Drishti-Soft tapped Sangoma Technologies (News - Alert) for its highly-regarded 8-span E1 digital telephony interface boards.

"Sangoma''s boards provided a rock-solid foundation for the critical-path connection to the PSTN," said Kishore Daswani, project manager at Drishti-Soft, in a statement announcing the deployment. "The ease of integration between the Sangoma boards with the Ameyo software, the extraordinary product quality, and the expertise of the Sangoma support team all contribute to Ameyo''s reputation as a world-class platform that ensures MOSL is able to serve its clients without any worries.”

“The entire MOSL solution is built upon our commitment to provide a reliable and unfailing communications infrastructure, and the integration of the Sangoma boards allowed us to deploy a highly-effective customer service-centric solution for MOSL''s agents and customers,” added Daswani. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review

The word "spanning" comes to mind in looking at the news and insights this past week in the Contact Center Solutions Community. Not only were there items that speak to the global impact of contact center solutions, but we spanned a broad range of important topics including omnichannel and metrics. [ Read More ]
08/30/2014

Rise in Cloud Contact Center Traffic Volume in 2014

Voxbone says it saw a 14 percent increase in call volume (in minutes) over the last six months which it points out has been validated recently by IDC Research who is predicting that spending for on-demand cloud contact centers in the U.S. alone will increase from $733.3 million in 2013 to $1.6 billion in 2018. [ Read More ]
08/29/2014

Scripts and Metrics Only Take Call Centers So Far

Performance metrics are not the end-all be-all of call center performance. Companies desperately struggle to make their call centers operate more efficiently, at lower costs, with more calls completed per hour, and with fewer return complaints. However, when reaching for those goals, some businesses fail to make their centers better overall, as if the sum of those individual parts was something more. [ Read More ]
08/28/2014

CSG Announces New Agreement with Leading Latin American Mobile Operator

A top Latin American Mobile Operator recently signed a new agreement with CSG International to support its next-generation data and analytics capabilities. [ Read More ]
08/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!