Earlier this week, a recognized provider in cloud contact center and customer service solutions, LiveOps Inc., announced that for the second consecutive year, LiveOps Platform and Applications are part of the U.K. Government G-Cloud Program.
To enable contact centers to effectively manage multichannel customer interactions across voice, e-mail, chat, SMS, Twitter and Facebook, acceptance into the program qualifies LiveOps as a trusted provider of specifically designed Software-as-a-Service (SaaS) technology.
Via the G-Cloud CloudStore, U.K. public sector organizations can now procure LiveOps Platform and Applications. LiveOps’ history of success working with public sector organizations began with social and mobile customer service and support.
In the U.K., 10 percent of LiveOps Platform and Applications customers are currently public sector organizations. And utilizing LiveOps Platform to communicate with U.K. citizens, the pervasiveness of the cloud has enabled these organizations to have more than one department.
While the use of social and mobile channels might initially start in the marketing department, the inclusion of departments like customer service and support in social and mobile interactions has allowed these organizations to create more cohesive customer experiences.
LiveOps’ U.K. public sector customers have learned that while an organization benefits from more cross-functional collaboration, citizens get faster accurate answers.
“U.K. citizens are increasingly using social and mobile channels to communicate with government entities. LiveOps Platform, with its multichannel desktop including inherent social and mobile capabilities, is well-suited for organizations looking to deliver outstanding customer service via the cloud,” said Marty Beard, president and CEO at LiveOps.
He added that it applauds the U.K. government’s push to utilize cloud technology, and looks forward to another successful year working with the G-Cloud Program.
In order to improve services and work more effectively for the public, the G-Cloud Program underpins a cloud-first approach by the U.K. government that fundamentally changes the way U.K. public sector organizations procure and operate information technology.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXPO. Follow us on Twitter.