Contact Center Solutions Featured Article

LiveOps Remains Part of UK Government G-Cloud Program for Second Consecutive Year

December 04, 2012

Earlier this week, a recognized provider in cloud contact center and customer service solutions, LiveOps (News - Alert) Inc., announced that for the second consecutive year, LiveOps Platform and Applications are part of the U.K. Government G-Cloud Program.

To enable contact centers to effectively manage multichannel customer interactions across voice, e-mail, chat, SMS, Twitter and Facebook, acceptance into the program qualifies LiveOps as a trusted provider of specifically designed Software-as-a-Service (SaaS (News - Alert)) technology.

Via the G-Cloud CloudStore, U.K. public sector organizations can now procure LiveOps Platform and Applications. LiveOps’ history of success working with public sector organizations began with social and mobile customer service and support.

In the U.K., 10 percent of LiveOps Platform and Applications customers are currently public sector organizations. And utilizing LiveOps Platform to communicate with U.K. citizens, the pervasiveness of the cloud has enabled these organizations to have more than one department.

While the use of social and mobile channels might initially start in the marketing department, the inclusion of departments like customer service and support in social and mobile interactions has allowed these organizations to create more cohesive customer experiences.

LiveOps’ U.K. public sector customers have learned that while an organization benefits from more cross-functional collaboration, citizens get faster accurate answers.

“U.K. citizens are increasingly using social and mobile channels to communicate with government entities. LiveOps Platform, with its multichannel desktop including inherent social and mobile capabilities, is well-suited for organizations looking to deliver outstanding customer service via the cloud,” said Marty Beard, president and CEO at LiveOps.

He added that it applauds the U.K. government’s push to utilize cloud technology, and looks forward to another successful year working with the G-Cloud Program.

In order to improve services and work more effectively for the public, the G-Cloud Program underpins a cloud-first approach by the U.K. government that fundamentally changes the way U.K. public sector organizations procure and operate information technology. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Case Study: A Web-based Forecasting Solution for Sizeable Contact Centers

Technological advances over the past decade have led to an explosion of data. Companies across all industries are working hard to learn how to harness this data to improve their business operations and run more efficiently. This is the same story for the contact center solutions community - using data effectively can help with workload management and staffing optimization. The case study below demonstrates how two companies, Fourworkx and Shinetech Software, worked together to move workforce man… [ Read More ]
10/24/2014

Westpac Relies on Teradata Insights to Enhance Customer Experience

Australian bank Westpac selects Teradata solutions to get better insights for improving customer experience. [ Read More ]
10/24/2014

No Missing Links with Interactive Intelligence Lync Integration

There can be little denying that the Holy Grail for enhancing customer experiences is to absolutely ensure that the right people have the right tools at the right time to efficiently and effectively respond to customers in real-time. This is the reason so much attention and investment by vendors and their customers alike is being placed on omni-channel capabilities. [ Read More ]
10/24/2014

FCC Issues Report on April 911 Outage

911 service are one of those things that people expect to be there when they need it. An outage in April of this year knocked out 911 service to 11 million people, and the Federal Communications Commission has released a damning report, according to Threatpost. [ Read More ]
10/23/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!