Contact Center Solutions Featured Article

LiveOps Remains Part of UK Government G-Cloud Program for Second Consecutive Year

December 04, 2012

Earlier this week, a recognized provider in cloud contact center and customer service solutions, LiveOps (News - Alert) Inc., announced that for the second consecutive year, LiveOps Platform and Applications are part of the U.K. Government G-Cloud Program.

To enable contact centers to effectively manage multichannel customer interactions across voice, e-mail, chat, SMS, Twitter and Facebook, acceptance into the program qualifies LiveOps as a trusted provider of specifically designed Software-as-a-Service (SaaS (News - Alert)) technology.

Via the G-Cloud CloudStore, U.K. public sector organizations can now procure LiveOps Platform and Applications. LiveOps’ history of success working with public sector organizations began with social and mobile customer service and support.

In the U.K., 10 percent of LiveOps Platform and Applications customers are currently public sector organizations. And utilizing LiveOps Platform to communicate with U.K. citizens, the pervasiveness of the cloud has enabled these organizations to have more than one department.

While the use of social and mobile channels might initially start in the marketing department, the inclusion of departments like customer service and support in social and mobile interactions has allowed these organizations to create more cohesive customer experiences.

LiveOps’ U.K. public sector customers have learned that while an organization benefits from more cross-functional collaboration, citizens get faster accurate answers.

“U.K. citizens are increasingly using social and mobile channels to communicate with government entities. LiveOps Platform, with its multichannel desktop including inherent social and mobile capabilities, is well-suited for organizations looking to deliver outstanding customer service via the cloud,” said Marty Beard, president and CEO at LiveOps.

He added that it applauds the U.K. government’s push to utilize cloud technology, and looks forward to another successful year working with the G-Cloud Program.

In order to improve services and work more effectively for the public, the G-Cloud Program underpins a cloud-first approach by the U.K. government that fundamentally changes the way U.K. public sector organizations procure and operate information technology. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review

The word "spanning" comes to mind in looking at the news and insights this past week in the Contact Center Solutions Community. Not only were there items that speak to the global impact of contact center solutions, but we spanned a broad range of important topics including omnichannel and metrics. [ Read More ]
08/30/2014

Rise in Cloud Contact Center Traffic Volume in 2014

Voxbone says it saw a 14 percent increase in call volume (in minutes) over the last six months which it points out has been validated recently by IDC Research who is predicting that spending for on-demand cloud contact centers in the U.S. alone will increase from $733.3 million in 2013 to $1.6 billion in 2018. [ Read More ]
08/29/2014

Scripts and Metrics Only Take Call Centers So Far

Performance metrics are not the end-all be-all of call center performance. Companies desperately struggle to make their call centers operate more efficiently, at lower costs, with more calls completed per hour, and with fewer return complaints. However, when reaching for those goals, some businesses fail to make their centers better overall, as if the sum of those individual parts was something more. [ Read More ]
08/28/2014

CSG Announces New Agreement with Leading Latin American Mobile Operator

A top Latin American Mobile Operator recently signed a new agreement with CSG International to support its next-generation data and analytics capabilities. [ Read More ]
08/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!