Contact Center Solutions Featured Article

LiveOps Remains Part of UK Government G-Cloud Program for Second Consecutive Year

December 04, 2012

Earlier this week, a recognized provider in cloud contact center and customer service solutions, LiveOps (News - Alert) Inc., announced that for the second consecutive year, LiveOps Platform and Applications are part of the U.K. Government G-Cloud Program.

To enable contact centers to effectively manage multichannel customer interactions across voice, e-mail, chat, SMS, Twitter and Facebook, acceptance into the program qualifies LiveOps as a trusted provider of specifically designed Software-as-a-Service (SaaS (News - Alert)) technology.

Via the G-Cloud CloudStore, U.K. public sector organizations can now procure LiveOps Platform and Applications. LiveOps’ history of success working with public sector organizations began with social and mobile customer service and support.

In the U.K., 10 percent of LiveOps Platform and Applications customers are currently public sector organizations. And utilizing LiveOps Platform to communicate with U.K. citizens, the pervasiveness of the cloud has enabled these organizations to have more than one department.

While the use of social and mobile channels might initially start in the marketing department, the inclusion of departments like customer service and support in social and mobile interactions has allowed these organizations to create more cohesive customer experiences.

LiveOps’ U.K. public sector customers have learned that while an organization benefits from more cross-functional collaboration, citizens get faster accurate answers.

“U.K. citizens are increasingly using social and mobile channels to communicate with government entities. LiveOps Platform, with its multichannel desktop including inherent social and mobile capabilities, is well-suited for organizations looking to deliver outstanding customer service via the cloud,” said Marty Beard, president and CEO at LiveOps.

He added that it applauds the U.K. government’s push to utilize cloud technology, and looks forward to another successful year working with the G-Cloud Program.

In order to improve services and work more effectively for the public, the G-Cloud Program underpins a cloud-first approach by the U.K. government that fundamentally changes the way U.K. public sector organizations procure and operate information technology. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Plantronics' DA80 Makes Customer Service Centers Smarter

The moniker smart is now attached to phones, TVs, homes and even cars. As the size of computer processors get even smaller, more products will be embedded with the technology to make them smarter to deliver improved efficiency and productivity for many different industries. For contact centers, the goal is to always improve customer service, and then new Plantronics next-generation USB audio processor not only increases the effectiveness of service center operations, but it makes customer intera… [ Read More ]
02/25/2015

Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior

We are all familiar with Interactive Voice Response (IVR) systems as the first thing we typically encounter when calling a contact center. The fact of the matter is that today's IVR capabilities can do a lot more than just give us options for directing calls to the appropriate resources. They are in fact valuable tools for contact center administrators in terms of improving the customer experience. In fact, as illustrated by the recent announcement by Reston, VA-based cloud-based customer care s… [ Read More ]
02/25/2015

Interactive Intelligence Highlights Five Customer Interaction Trends to Watch in 2015

A few weeks ago collaboration, communications and customer engagement solutions provider Interactive Intelligence hosted a jam-packed webinar called What's New for Contact Centers in 2015 and Why it Matters. If you missed this event, you can still watch and listen to the archived version, and it is highly recommended to say the least. [ Read More ]
02/19/2015

Teleperformance Wins Frost & Sullivan Award for Product Leadership in Chile

Work with BBVA cited as Teleperformance Wins Frost & Sullivan Product Leadership in Chile award. [ Read More ]
02/18/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!