Contact Center Solutions Featured Article

Insource Technology and AltiGen Communications Partner for Microsoft Lync Call Center

December 03, 2012

Houston-based Insource Technology Corporation and AltiGen Communications, Inc. recently signed a partnership agreement to offer AltiGen's MaxACD Contact Center for Microsoft (News - Alert) Lync.

A Microsoft Gold UC Partner, Insource has successfully implemented Microsoft Lync at more than 40 companies to date. The company will offer all customers using the solution a unique Value-Added Guarantee, as per which they will have the right to adjust payment if it is determined that the value added is not commensurate with the established financial arrangement.

AltiGen's (News - Alert) MaxACD Contact Center for Lync provides a simple-to-deploy, simple-to-use and manageable call center for Lync.

The rich features of the solution include skills-based routing, multi-level Auto Attendant, a flexible and adaptable IVR with CRM integration capabilities, call recording, and monitoring and reporting.

Officials confirmed that all these features are tightly integrated with Microsoft Lync and provide a compelling communications solution either on the premises or delivered through the cloud.

In a statement, Chris Hayes, Insource Director of Unified Communications (News - Alert), said, "Microsoft Lync is the best communications and collaboration system on the market today. To provide a comprehensive solution for our customers, we chose to add contact center capability to our Microsoft Lync offerings. We selected AltiGen's MaxACD solution over three other Microsoft Qualified products based on MaxACD's maturity, ease of use and attractiveness of the license structure and pricing to customers. We were also thoroughly impressed with its functionality.”

“We will be deploying our first MaxACD contact center later this month for Lakewood Church and Joel Osteen Ministries," he said.

Related TMC (News - Alert) news, AltiGen’s MaxACD Contact Center has passed Microsoft Lync ISV Qualification Program requirements. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review

The Contact Center Solutions Community this past week once again delivered an eclectic mix of industry recognition, news about job opportunities/or lost ones, industry growth, new capabilities and some trend spotting. [ Read More ]
07/26/2014

Cairn Housing Association Deploys Netcall's Customer Engagement Suite

Cairn Housing Association has chosen Netcall's customer engagement suite to improve the way it interacts with customers. The not-for-profit Scottish organisation has intentions to enhance its service delivery by using social media analysis and engagement capabilities, for the first time ever. [ Read More ]
07/25/2014

Inflow Communications Partners with Brocade Communications and Aerohive Networks

Inflow Communications has been a provider of both strategic consultative services and the installation of ShoreTel business VoIP phone systems and HD video conferencing, with unified communications integration, since 1997. The company's unique combination of consultation and post-installation service has set the company apart from competitors in the business VoIP system and video conferencing market. [ Read More ]
07/25/2014

AT&T to Layoff 188 Workers in Illinois, Offering Transfers to Nearby Locations

A recent news report from The State-Journal Register in Springfield, Ill., says the AT&T call center in Springfield will soon close, transferring its work and workers to other Illinois locations. [ Read More ]
07/25/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!