Contact Center Solutions Featured Article

December 03, 2012

Insource Technology and AltiGen Communications Partner for Microsoft Lync Call Center

By Deepika Mala

TMCnet Contributor

Houston-based Insource Technology Corporation and AltiGen Communications, Inc. recently signed a partnership agreement to offer AltiGen's MaxACD Contact Center for Microsoft (News - Alert) Lync.

A Microsoft Gold UC Partner, Insource has successfully implemented Microsoft Lync at more than 40 companies to date. The company will offer all customers using the solution a unique Value-Added Guarantee, as per which they will have the right to adjust payment if it is determined that the value added is not commensurate with the established financial arrangement.

AltiGen's (News - Alert) MaxACD Contact Center for Lync provides a simple-to-deploy, simple-to-use and manageable call center for Lync.

The rich features of the solution include skills-based routing, multi-level Auto Attendant, a flexible and adaptable IVR with CRM integration capabilities, call recording, and monitoring and reporting.

Officials confirmed that all these features are tightly integrated with Microsoft Lync and provide a compelling communications solution either on the premises or delivered through the cloud.

In a statement, Chris Hayes, Insource Director of Unified Communications (News - Alert), said, "Microsoft Lync is the best communications and collaboration system on the market today. To provide a comprehensive solution for our customers, we chose to add contact center capability to our Microsoft Lync offerings. We selected AltiGen's MaxACD solution over three other Microsoft Qualified products based on MaxACD's maturity, ease of use and attractiveness of the license structure and pricing to customers. We were also thoroughly impressed with its functionality.”

“We will be deploying our first MaxACD contact center later this month for Lakewood Church and Joel Osteen Ministries," he said.

Related TMC (News - Alert) news, AltiGen’s MaxACD Contact Center has passed Microsoft Lync ISV Qualification Program requirements.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Braden Becker

Related Contact Center Solutions Articles

Indosoft Boosts Q-Suite ACD's Ability to Retain Calls in the Event of Server Faults

If you run a mission-critical call center and one of your servers goes down, so you risk dropping that very important call? Given the number of serious storms that have battered the U.S. in recent years, more and more call centers might be said to be mission-critical: emergency services call centers, utility customer support, 411 information call centers and insurance companies are just some of the organizations that get busy under high-pressure circumstances. [ Read More ]
05/23/2013

How to Really Improve Customer Experiences, REALLY!

In the last several weeks as a result of the Interactive Intelligence Interactions 13 event, and a variety of industry developments, I have been exposed to not just to the latest and greatest in contact center solutions. It has also been my good fortune to interact with some very knowledgeable people from across the broad spectrum of community stakeholders-customers, resellers, channel partners, industry analysts-literally from all over the world. What they all have in common is an intense focus… [ Read More ]
05/23/2013

iPhonik to Open Sri Lanka Contact Center for Asian Alliance Insurance

iPhonik has signed a deal to open a contact center in Sri Lanka for Asian Alliance Insurance (AAI) which will now employ local Sri Lankan agents. [ Read More ]
05/23/2013

LiveOps selected in AlwaysOn OnDemand Top 100 list

LiveOps, Inc announced it has selected AlwaysOn, a business media brand connecting and informing the entrepreneurial community, in its list of AlwaysOn OnDemand Top 100 Private Companies for the third year in a row. [ Read More ]
05/23/2013

[ View all Contact Center Solutions Articles ]

Contact Center Solutions Glossary of Terms

A B C D E F G H I J K L M N O

Featured Whitepaper

Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrierâ€free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

Contact Center Solutions Interaction Analyzer™

Interaction Analyzer™
Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.