Contact Center Solutions Featured Article

Plantronics Selects Magnetic North's Blended Contact Center Solution

December 03, 2012

The blended contact center solutions provider, Magnetic North has announced a new addition to its already impressive client portfolio that includes brands HP, Vodafone (News - Alert), Stream International, British Telecom, National Group and more. Further expanding the list, Santa Cruz, California-based audio technology company, Plantronics (News - Alert) Inc has reportedly selected Magnetic North’s comprehensive contact center solution to meet its contact center needs.

Magnetic North provides both hosted and on-site contact center solutions. The company also operates as a global telephony provider carrying over 42 million minutes in their network every month. It is going to provide Plantronics with a fully integrated contact center platform, which is based on the award winning Maximise solution. The solution is supposed to provide Plantronics with a complete skill based, inbound and predictive outbound blended solution that is fully integrated to salesforce.com. Salesforce integration will help index the customer calls and ensure easy search and retrieval. 

The new solution is also expected to increase staff productivity at Plantronics call centers. With a complete suite of quality management tools, the company will be able to coach and motivate staff as required.

Plantronics is known all over the world for its wide ranging audio communication equipment that includes lightweight headset, the mobile headset, noise-cancelling technology and the personal speakerphone. Plantronics products are universally used by everyone from pilots to astronauts, freight distribution to emergency services.   Palntronics makes a prestigious addition to Magnetic North’s clientele.

“We are very excited to be providing Plantronics with a managed service for their contact centre needs and development. We are delighted to be working with them to continue their drive toward productivity and customer centricity. We look forward to a long and successful partnership,” sales director at Magnetic North Andrew Jones commented.

Plantronics recently unveiled a source code that integrates headset functionality for WebRTC (Web Real-Time Communications) environments, including call control and contextual data such as proximity and state information.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Gubagoo Optimizes its Chat Platform for Mobile

Gubagoo is enabling dealers to track and target customers that visit their website through a smartphone or a tablet. [ Read More ]
04/22/2014

Wisconsin Making Call Center Business Worthwhile for SPI Global

The call center business market is one that has been getting all the more popular over the last few months. That has never been more obvious in Madison, Wis., where the state has just announced it will be giving a Philippines-based outsourcing company more than half a million dollars in order to expand a local call center. In exchange for incentives that will total $575,000 the company has said it will add as many as 286 jobs over the next three years. [ Read More ]
04/21/2014

Intelecom Launches New Version of Connect

Intelecom Group AS, a provider of contact centre solutions, recently announced that it has added a new set of feature in the newer version of Connect, its multichannel cloud based contact centre solution. The new features will help the clients monitor, manage and control the contact centre online and from within a single interface. [ Read More ]
04/21/2014

BenchmarkPortal Reveals the 2014 Top 100 Call Centers Contest Winners

For those of you in the contact center solutions industry, BenchmarkPortal should be a familiar name. If the name does not resonate, the company has carved out an impressive niche in the international contact center community, with vendors and contact center administrators, as a recognized analytics and consultative resource. As the name implies, it benchmarks almost every imaginable activity relating to contact centers and uses the knowledge gained from evaluation of key performance indicators … [ Read More ]
04/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!