The blended contact center solutions provider, Magnetic North has announced a new addition to its already impressive client portfolio that includes brands HP, Vodafone, Stream International, British Telecom, National Group and more. Further expanding the list, Santa Cruz, California-based audio technology company, Plantronics Inc has reportedly selected Magnetic North’s comprehensive contact center solution to meet its contact center needs.
Magnetic North provides both hosted and on-site contact center solutions. The company also operates as a global telephony provider carrying over 42 million minutes in their network every month. It is going to provide Plantronics with a fully integrated contact center platform, which is based on the award winning Maximise solution. The solution is supposed to provide Plantronics with a complete skill based, inbound and predictive outbound blended solution that is fully integrated to salesforce.com. Salesforce integration will help index the customer calls and ensure easy search and retrieval.
The new solution is also expected to increase staff productivity at Plantronics call centers. With a complete suite of quality management tools, the company will be able to coach and motivate staff as required.
Plantronics is known all over the world for its wide ranging audio communication equipment that includes lightweight headset, the mobile headset, noise-cancelling technology and the personal speakerphone. Plantronics products are universally used by everyone from pilots to astronauts, freight distribution to emergency services. Palntronics makes a prestigious addition to Magnetic North’s clientele.
“We are very excited to be providing Plantronics with a managed service for their contact centre needs and development. We are delighted to be working with them to continue their drive toward productivity and customer centricity. We look forward to a long and successful partnership,” sales director at Magnetic North Andrew Jones commented.
Plantronics recently unveiled a source code that integrates headset functionality for WebRTC (Web Real-Time Communications) environments, including call control and contextual data such as proximity and state information.
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