Contact Center Solutions Featured Article

Plantronics Selects Magnetic North's Blended Contact Center Solution

December 03, 2012

The blended contact center solutions provider, Magnetic North has announced a new addition to its already impressive client portfolio that includes brands HP, Vodafone (News - Alert), Stream International, British Telecom, National Group and more. Further expanding the list, Santa Cruz, California-based audio technology company, Plantronics (News - Alert) Inc has reportedly selected Magnetic North’s comprehensive contact center solution to meet its contact center needs.

Magnetic North provides both hosted and on-site contact center solutions. The company also operates as a global telephony provider carrying over 42 million minutes in their network every month. It is going to provide Plantronics with a fully integrated contact center platform, which is based on the award winning Maximise solution. The solution is supposed to provide Plantronics with a complete skill based, inbound and predictive outbound blended solution that is fully integrated to salesforce.com. Salesforce integration will help index the customer calls and ensure easy search and retrieval. 

The new solution is also expected to increase staff productivity at Plantronics call centers. With a complete suite of quality management tools, the company will be able to coach and motivate staff as required.

Plantronics is known all over the world for its wide ranging audio communication equipment that includes lightweight headset, the mobile headset, noise-cancelling technology and the personal speakerphone. Plantronics products are universally used by everyone from pilots to astronauts, freight distribution to emergency services.   Palntronics makes a prestigious addition to Magnetic North’s clientele.

“We are very excited to be providing Plantronics with a managed service for their contact centre needs and development. We are delighted to be working with them to continue their drive toward productivity and customer centricity. We look forward to a long and successful partnership,” sales director at Magnetic North Andrew Jones commented.

Plantronics recently unveiled a source code that integrates headset functionality for WebRTC (Web Real-Time Communications) environments, including call control and contextual data such as proximity and state information.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Xerox in Gartner's Leaders Quadrant for Third Straight Year on the Strength of its BPO Services

Gartner recently announced that as a result of its research and evaluation, Xerox's performance in business process outsourcing (BPO) had placed it in the Leaders Quadrant for that industry for 2014. It marks the third straight year that Xerox has received such recognition. [ Read More ]
04/15/2015

Evariant Delivers More Data Driven Solutions for the Healthcare Industry

With so much information at their disposal, service providers are offering solutions that make sense of all this data while combining different products and services to improve the overall operations of healthcare providers. The new release by Evariant looks to use big data and analytics to improve the experience of patients, physicians and employers with contact center solution for real-time engagement and mobile Physician Relationship Management app. [ Read More ]
04/13/2015

The FCC Hits AT&T With the Largest Privacy and Data Security Enforcement Action to Date

A breach that took place in AT&T call centers in Mexico, Colombia and the Philippines didn't make much news when it happened; but what brought it to light was the settlement the company made with the FCC. [ Read More ]
04/13/2015

Enghouse Interactive CRM Connecter 1.0 Certified for Integration with SAP

The big trend in customer experience management (CEM) is enabling customer care agents to have better real-time visibility of all aspects of the customer journey. In particular this means providing the valuable information that exists in customer relationship management systems and other databases where relevant information resides. [ Read More ]
04/10/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!