Contact Center Solutions Featured Article

ValidSoft Recognized by Opus Research for Voice Recognition to Reduce Fraud

November 27, 2012

ValidSoft, a supplier of telecommunications-based fraud prevention, authentication and transaction verification solutions, recently announced that it has been recognized by Opus Research for its voice biometrics capabilities in Opus Research's report Voice Biometrics Vendor Survey and "IntelliView" 2012. Opus saw ValidSoft’s ability to recognize the unique aspects of a person's voice among the mechanisms to reduce fraud, promote secure commerce and foster trust between parties in online or mobile transactions.

A wholly owned subsidiary of Elephant Talk Communications Corp., ValidSoft provides solutions to counter electronic fraud relating to a variety of bank, card, internet and telephone channels. ValidSoft's solutions are used to verify the authenticity of both parties to a transaction (Mutual Authentication), the security of the relevant telecommunication channel used (Secure Communications), and the integrity of transactions itself (Transaction Verification) for the mass market, in a highly cost-effective and secure manner, while being very easy to use.

Opus Research's Dan Miller (News - Alert), senior analyst, said, "ValidSoft demonstrates willingness to create opportunities for a broad set of firms in the mobile payments and commerce businesses, thus expanding the reach of the voice biometrics community as part of a multi-channel, payments community. Employing multiple factors is a 'best practice' for secure customer care, mobile authentication, payment authorizations and information access management."

Pat Carroll, CEO of ValidSoft commented, " Voice biometrics is a very important component of our multi-factor, multi-layer, strong authentication security solution, and we expect to see voice biometrics feature strongly in financial services as adoption becomes main-stream. Voice biometrics is also particularly well suited in the enrollment and activation processes for mobile wallets and Apps and will become increasingly important given the forecast rise in the volume of mobile payments in the coming year."

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Amanda Ciccatelli

Article comments powered by Disqus

Related Contact Center Solutions Articles

CorvisaCloud: Listen to your Customers, Address Needs

A CorvisaCloud second annual customer service survey reported an improvement in customer service since 2013; while that is indeed good news, the bad news is that even though businesses profess that 'the customer is king', they don't seem to be doing enough to really wow them. [ Read More ]
10/01/2014

Sound Telecom Points out the Benefits of Multilingual Answering Service

One of the consequences of globalization is the homogenization of the world, which is responsible for companies delivering the same service in locations as diverse as South Africa and New Zealand. Another is accessibility to talent, so companies in Silicon Valley can hire engineers and computer scientists from India and elsewhere. This has resulted in the influx of foreigners in the vast majority of metropolitan cities around the world giving rise to multilingual communities. [ Read More ]
09/29/2014

Contact Center Solutions Week in Review: Capgemini on Shopper Journeys and Role of Social Media

A good way to characterize this week in the Contact Center Solutions Community is that there was a lot of sage advice to be gleaned. We also saw a projection as to how significant the cloud would be on contact center transformations and the fact that even Apple had its contact center a bit over-whelmed thanks to demand for the new iPhone 6s. [ Read More ]
09/27/2014

Contact Solutions Presents My:Time Customer Service Portal

Customers are not only demanding from their businesses that their brands offer multi-channel customer support experiences, they are also demanding that those experiences be fluid, and any deviation, anything the breaks up that user experience into unwanted pieces, can tarnish brands in their customers' minds. [ Read More ]
09/26/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!