Contact Center Solutions Featured Article

ValidSoft Recognized by Opus Research for Voice Recognition to Reduce Fraud

November 27, 2012

ValidSoft, a supplier of telecommunications-based fraud prevention, authentication and transaction verification solutions, recently announced that it has been recognized by Opus Research for its voice biometrics capabilities in Opus Research's report Voice Biometrics Vendor Survey and "IntelliView" 2012. Opus saw ValidSoft’s ability to recognize the unique aspects of a person's voice among the mechanisms to reduce fraud, promote secure commerce and foster trust between parties in online or mobile transactions.

A wholly owned subsidiary of Elephant Talk Communications Corp., ValidSoft provides solutions to counter electronic fraud relating to a variety of bank, card, internet and telephone channels. ValidSoft's solutions are used to verify the authenticity of both parties to a transaction (Mutual Authentication), the security of the relevant telecommunication channel used (Secure Communications), and the integrity of transactions itself (Transaction Verification) for the mass market, in a highly cost-effective and secure manner, while being very easy to use.

Opus Research's Dan Miller (News - Alert), senior analyst, said, "ValidSoft demonstrates willingness to create opportunities for a broad set of firms in the mobile payments and commerce businesses, thus expanding the reach of the voice biometrics community as part of a multi-channel, payments community. Employing multiple factors is a 'best practice' for secure customer care, mobile authentication, payment authorizations and information access management."

Pat Carroll, CEO of ValidSoft commented, " Voice biometrics is a very important component of our multi-factor, multi-layer, strong authentication security solution, and we expect to see voice biometrics feature strongly in financial services as adoption becomes main-stream. Voice biometrics is also particularly well suited in the enrollment and activation processes for mobile wallets and Apps and will become increasingly important given the forecast rise in the volume of mobile payments in the coming year."

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Amanda Ciccatelli

Article comments powered by Disqus

Related Contact Center Solutions Articles

AsiaPay Partners with Semafone for Secure Telephone-based Payments

Asia-Pacific electronic payment service provider AsiaPay recently announced that it has partnered with Semafone, a secure payment technology developer, to allow AsiaPay customers to complete telephone-based payments in its operating regions. [ Read More ]
03/24/2015

Cisco Brings Omnichannel Context to its Contact Center Solutions

Cisco Systems has expanded its contact center solutions with the addition of Context Service. The new cloud-based service, which Cisco is offering at no additional charge to its contact center platform customers, provides organizations with a complete view of their customers by aggregating customer information across all channels. [ Read More ]
03/17/2015

Interactive Intelligence Launches Latest PureCloud Services

Since revelation of its Amazon Web Services (AWS)-enabled multi-tenant enterprise collaboration and communications PureCloud platform in June of 2014, customer experience solutions provider Interactive Intelligence has been right on target with the announcement of new platform functionality. In January PureCloud Directory? was announced, and the rollout continues with the announcement of its latest additions: PureCloud Collaborate? and PureCloud Communicate?. [ Read More ]
03/16/2015

DATAMARK Infographic States Benefits of Call Center Consolidation

Business process outsourcing company DATAMARK recently released an infographic which explains the benefits call centers can receive when they consolidate and bring multiple centers into single locations. [ Read More ]
03/16/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!