Contact Center Solutions Featured Article

Nordic Telecom and Cisco Sign Technology Cooperation Agreement

November 26, 2012

Nordic TeleCom, a Finnish company specializing in unified communication services, has recently agreed to sign a technology cooperation agreement with Cisco (News - Alert) Systems Finland, which will connect new value-added solutions with Cisco collaboration products via Nordic TeleCom's cloud services and enhance business operations.

"These combined collaboration services will, for example, help companies improve the quality of their customer service and increase sales," stated Esa Lahtinen, CEO at Nordic TeleCom.

Last year, Nordic TeleCom launched a unique portal that enables - with no installations or start-up costs - different value-added services for the company's existing contact center and telephone solutions.

"Concrete examples of such value-added services include customized reporting and statistical analysis straight from the cloud, as well as integrating a call-back system into Cisco Contact Center solutions - with no installations or start-up costs," continued Lahtinen.

Nordic TeleCom also launched its CMS portal and services in the UK. The service instantly received very positive reactions from the customers and the company closed its first deals during the summer 2012, said the company officials.

Officials also said that the company’s CMS portal is growing fast in the Nordics markets and this year more than 250 new offices have joined the service. Nordic TeleCom has quickly acquired the position of one of the leading telecom service providers in the Northern European markets.

NTC's current clients list includes the Stadium sports equipment chain, Sixt Rent a Car Finland, Diacor healthcare centers and Delta Motor Group.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.


Edited by Rachel Ramsey

Article comments powered by Disqus

Related Contact Center Solutions Articles

Ytel Picks VoiceBase for Cloud Contact Center Speech Analytics Enhancement

It is no secret that contact centers are now intensely interested in Big Data and sophisticated analytics to improve operational efficiency, effectiveness and the customer experience. Let's face it, knowing who is saying what, when, where, why and with what result is extremely valuable. In fact, it is this need to know that has driven large volume contact centers to increasingly look to sophisticated speech analytics to give them the business intelligence they desire not just about customer inte… [ Read More ]
03/03/2015

Carrier iQ Showcases New Capabilities at 2015 Mobile World Congress

Carrier iQ adds three enhancements for obtaining actionable business intelligence from mobile devices. [ Read More ]
03/03/2015

Plantronics' DA80 Makes Customer Service Centers Smarter

The moniker smart is now attached to phones, TVs, homes and even cars. As the size of computer processors get even smaller, more products will be embedded with the technology to make them smarter to deliver improved efficiency and productivity for many different industries. For contact centers, the goal is to always improve customer service, and then new Plantronics next-generation USB audio processor not only increases the effectiveness of service center operations, but it makes customer intera… [ Read More ]
02/25/2015

Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior

We are all familiar with Interactive Voice Response (IVR) systems as the first thing we typically encounter when calling a contact center. The fact of the matter is that today's IVR capabilities can do a lot more than just give us options for directing calls to the appropriate resources. They are in fact valuable tools for contact center administrators in terms of improving the customer experience. In fact, as illustrated by the recent announcement by Reston, VA-based cloud-based customer care s… [ Read More ]
02/25/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!